Auto rejection brand application
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Seller_HFSq5dvf5cl6j

Auto rejection brand application

Hello,

I got auto rejected despite submitting a valid invoice from my supplier for a brand I am trying to sell. Can someone please review my invoice and approval the application.

Case ID: 15332541571

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12 replies
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12 replies
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Seller_7LrAV0m5llaI7

If your invoice isn't working, just submit your authorization letter from the brand owner then.

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Seller_kTdAbi2X9rzvn

Ive been battling this same issue for a month now. Ive provided invoices documents all i have and still it's not right.

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Cooper_Amazon

Good Evening @Seller_HFSq5dvf5cl6j,

It looks like some of our seasoned sellers were trying to help you troubleshoot why your selling applications may have been rejected.

If any of their replies helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. This helps other sellers find the answer to your question at the top of the post just in case they find themselves in a similar situation.

I also wanted to share some feedback regarding the selling application process. Sellers generally submit one selling application and then get feedback from the review team if more information is required.

Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.

I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:

Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured

These documents:

  • Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
  • Should demonstrate your product’s full supply chain
  • Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents

Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.

You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.

As @Seller_7LrAV0m5llaI7 & @Seller_rI7BZIczK8iAC mentioned, a letter of authorization can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.

Lastly, here is a Seller University resource that addresses Invoice requirements for when you apply to sell.

Please carefully review all the feedback the team and sellers above have given you on your selling applications in order to continue moving forward in the application process. Hope you have a great rest of the week.

Sincerely, Cooper_Amazon

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Seller_HRcJa1gdGHeov

What does this even mean?

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Cooper_Amazon
Should demonstrate your product’s full supply chain
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A standard wholesale invoice has your information and your supplier's.

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Seller_HRcJa1gdGHeov

Amazon often rejects valid invoices; they use criteria that are not clear. They have asked us for our supplier's invoice, have they made that request and can you get that?

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Seller_rdxuT24Op6hsk

Sometimes this happens! In the additional comments I always list all the key information and where they can find it on the invoice. I also don't re-submit after getting auto denied. I instead click the "get help" button which is located in the application caselog. I've had to submit 10x before getting accepted before. Don't let this small inconvenience stop you. Good luck!

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