Greetings,

When you purchase shipping services, the carrier charges are based on the information you provide for the package. Similarly, for returns, we provide customers with prepaid return shipping labels on your behalf through Amazon Buy Shipping and the carrier charges based on the information provided in the label. Carriers may charge or credit you after the package is shipped in the form of Carrier adjustments. These charges are caused by incorrect label information. These adjustments appear in the payment reports in your seller account, though not necessarily in the same settlement period as the original purchase.

There are three main reasons you may incur a carrier shipping correction charge for seller-fulfilled orders:

1. The dimensions, weight, or both, for the product are incorrect.

• If the product that is shipped to the customer has physical attributes that don’t match your product listing or the item that was shipped, you will be charged or credited for the difference in cost between the label that you bought and the correct label cost.
• Similarly, if the product that is returned by the customer has physical attributes that don’t match your product listing or the item that was shipped, you will be charged or credited for the difference in cost between the label that you bought and the correct label cost.

2. Your return address is incorrect or invalid. If your return address is undeliverable, the carrier charges an $18 fee for every package that could not be returned. Your return address must be in the same country as the store that you sell in, and must accept return packages.

3. Unqualified item. The carrier determined that a shipping service was purchased for a product that does not qualify for that shipping service.

4. Differences between Amazon Buy Shipping and Carrier Rates. There may be a difference between the amount calculated by Amazon Buy Shipping and the correct carrier charge. The adjusted rate is the accurate rate for the shipment at the time it was purchased, and a corresponding debit or credit will be applied to your account.

5. Manual Audit surcharge. Carriers charge a monthly per-package surcharge that was manually audited either during outbound or return shipping.

You can avoid carrier shipping correction charges by doing the following:

• Confirming you are providing accurate shipment details when you create a shipment.
• Confirming you are taking into consideration dimensional weight when calculating your shipping rates.
• For both dimension and weight measurements, always remember to round up to the nearest whole number.

Lastly, if you have further questions on specific carrier adjustments, I encourage you to reach out to Seller Support for further assistance.

- Bryce