I provided utility bill but not reinstated my account
URGENT: Account Reactivation Request
Amazon deactivated my account, requesting a 90-day utility bill.
I provided authentic utility bills with matching name and address THREE TIMES, meeting the 90-day requirement.
Each submission was rejected, despite fulfilling the criteria.
I urge the Amazon Team and Seller Support to:
REVIEW MY ACCOUNT
VERIFY THE PROVIDED DOCUMENTS
REACTIVATE MY ACCOUNT IMMEDIATELY
I have complied with the requirements, and further delay harms my business.
Prompt attention and resolution are appreciated.
2 replies
LeviDylan_Amazon
Hello @Seller_kg7ZvBtPAKsl7,
Thank you for your post.
Amazon deactivated my account, requesting a 90-day utility bill.
I provided authentic utility bills with matching name and address THREE TIMES, meeting the 90-day requirement.
Each submission was rejected, despite fulfilling the criteria.
From what you have shared, I see that your account has been deactivated for seller identity verification requests and you would like some guidance on how to get this resolved.
So that I can help you the best with this, can you share an associated case ID here in this thread? This way I can take a look and guide you toward a resolution.
I have a few questions about the utility bill you are submitting...
What is the date of the bill? (month)
Did you provide all pages of the bill? example: pages 1-4 of 4
Is it completely visible and not cut off or cropped?
Is it in one of the following formats? (TIF, TIFF, PNG, JPG, PDF, and JPEG)
I look forward to your response and helping you with this. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
