Hello,

I sent the customer chandelier order. I requested the wrong product and sent a new product. Amazon deducted the fee, saying I did not respond to the messages within 48 hours. But I returned the message within 24 hours, and the customer received his money and received his product. The seller is the victim here. Amazon does not care about its sellers. Order ID: # 701-5678179-2245826

Hello,

Amazon requested compliance documents for 3 products that are color variations.

The deadline is August 19th. The documents have to be from an accredited laboratory ISO 17025.

At first, we submitted documentation from a laboratory that was not accredited iso 17025, so the applications were refused 2-3 days after submitting them.

Then, we got the right documents, this time meeting all Amazon requirements. We submitted the full documentation 11-12 days ago for Amazon to review. and still haven't heard back.

The review from the internal team usually takes UP TO 7 DAYS, which let us suppose there is currently an internal glitch or something preventing the review of the documentation.

I called the account health support team many times, they are useless telling me to wait further while the deadline is coming soon.

@Seller_7I1InA30aApWy

@Seller_vtQxROP6UNr1O

@Seller_WIFV02H2XUFgS

Can anyone urgently help? We need this reviewed before the deadline. We submitted the right documentation, on time.

CASES REGARDING THE DELAYS

Case 15824673741

Case 15821121591

Case 15811406941

CASES REGARDING THE DOCUMENTATION SUBMISSION (PENDING AFTER 11-12 DAYS)

FIRST COLORWAY

LOG : 15720999841 and 15591697451

SECOND COLORWAY

LOG 15591697481

THIRD COLORWAY

LOG 15591887191

Thank you

My payment card has expired, and Amazon requested that I replace it. However, after replacing the card, I was asked to verify my identity. I submitted my ID card and credit card statements, but Amazon reported that they couldn't verify my information and locked my account. I now have a bank statement, but I have no way to submit it for account verification. This is really difficult. Is anyone else experiencing the same issue as I am?