VIOLATION OF TOS ON PRODUCT REVIEW PLEASE HELP AMAZON
PLEASE HELP AMAZON
Firstly, i have two orders that violate TOS WHEN LEAVING A PRODUCT REVIEW
Order ID: 112-5348061-7069806
Someone has left me a bad review on my product because the jewelry is not fillable. NO where does it state it is fillable, it actually says in the product details that it is NOT FILLABLE IT IS ALREADY FILLED, what do i do? This is my very first review on this item. Now i have a one star review. PLS HELP!!!!! This is unfair this is NOT a fillable item AND NO WHERE STATES THAT IT IS!!!
Order ID
112-0285570-1817068
This person I believe is a competitor I have on Etsy that has the same name, coincidentally they left there heart necklace a 5 star and mine a one star around the same exact time,
PLEASE LOOK INTO THIS. I BELIEVE THIS reviews that are part of a review-manipulation scheme!
@Cooper_Amazon
@Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon
@Quincy_Amazon @Dougal_Amazon @Rose_Amazon @Jim_Amazon @Glenn_Amazon @Tatiana_Amazon @Manny_Amazon @SEAmod
i HAVE RECHED OUT TO THE COMMUNITY AMAZON WITH NO RESPONSE FOR A LONG PERIOD OF TIME. I REACHED OUT TO ANY PERSON THAT CAN HELP AND EVERYONE SAYS JUST SEND TO THE COMMUNITY EMAIL. PLEASE HELP
4 replies
Seller_wRyEU90HkCLV3
@Cooper_Amazon
@Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon
@Quincy_Amazon @Dougal_Amazon @Rose_Amazon @Jim_Amazon @Glenn_Amazon @Tatiana_Amazon @Manny_Amazon @SEAmod
i HAVE RECHED OUT TO THE COMMUNITY AMAZON WITH NO RESPONSE FOR A LONG PERIOD OF TIME. I REACHED OUT TO ANY PERSON THAT CAN HELP AND EVERYONE SAYS JUST SEND TO THE COMMUNITY EMAIL. PLEASE HELP
Seller_BeWo5Xt3t43rn
What do you mean by fillable/ not fillable? I have bought jewelry for loved ones and not familiar with the term and what it means! MAYBE your customer did not know either!
Seller_LyYw7fQRKc5G7
Which of these were broken?
Violations to Customer Reviews policies include, but are not limited to, these actions:
- A seller posts a review of their own product or their competitor's product.
- A seller offers a third party a financial reward, discount, free products, or other compensation in exchange for a review on their product or their competitor’s product. This includes using services that sell customer reviews, websites, or social media groups.
- A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method), and asks the buyer to change or remove the review, before or after the refund or reimbursement. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using 3rd party services, websites, or social media groups.
- A seller uses a third-party service that offers free or discounted products tied to a review (for example, a review club that requires customers to register their Amazon public profile so that sellers can monitor their reviews).
- A family member or employee of the seller posts a review of the seller's product or a competitor's product.
- A seller asks a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.
- A seller diverts negative reviews to be sent to them or to a different feedback mechanism while positive reviews are sent to Amazon.
- A seller creates a variation relationship between products with the aim of manipulating reviews and boosting a product’s star rating via review aggregation.
- A seller inserts a request for a positive Amazon review or an incentive in exchange for a review into product packaging or shipping box.
- A seller uses a customer account to write or change a review on his or his competitor’s product.
Note: References to “seller” here includes all the seller’s employees and third party partners.
Amazon has a zero-tolerance policy towards any customer reviews violations. If we detect any attempts to manipulate customer reviews, we take immediate actions that include, but are not limited to:
- Immediate and permanent withdrawal of the seller’s selling privileges on Amazon and withholding of funds.
- The removal of all the product’s reviews and preventing the product from receiving future reviews or ratings.
- Permanent delisting of the product from Amazon.
- Legal action against the seller, including lawsuits and referral to civil and criminal enforcement authorities.
- Disclosing the seller’s name and other related information publicly.
Seller_LpRdYCbcOusDD
Having the same issue.. been trying to get help for about a month now. I also emailed, posted in the forum, open case logs.. nothing.