USPS Ground Advantage flagged as Late Delivery Risk even though that was service used to calculate Delivery Promise
Problem with USPS Ground Advantage (Less than 1 lb) being flagged as Late Delivery Risk even though the same service was used to calculate Delivery Promise with a ship date of today. We have this happening on over 100 orders today. One example is 114-5418683-6780248, because of this we are not able to print the labels through Teapplix our 3P Shipping Label service. Again, we have over 100 orders with this happening on today all with ship date of today 11/15 so this is very urgent. If we're trying to use the same service as used for the delivery promise, it shouldn't be flagged as Late Delivery Risk.
@KJ_Amazon @SEAmod Case ID: 16669856361, We've opened a live chat case this morning, but I'm sure it's going to be above their head. Can you please get involved as this is urgent with all these having ship date of today
?
9 replies
Seller_uuiUJi7rf0fpY
I see there is another thread about this happening today:
https://sellercentral.amazon.com/seller-forums/discussions/t/77645186-6d8e-4418-be0d-e5e8a410e04b
Seller_Sram36TnVt73c
this is amazon's way of forcing you to buy premium shipping.
Seller_xOzG1wCEEmFAt
Having exactly the same issue here this morning. Delivery promise based on USPS, but USPS will arrive late. Stupid A.I. this needs to be fixed.
Seller_QMHY087ZFYGDJ
Yeah same issue, I started a thread as well, looks like the same time you posted yours just about. Hopefully we can get some traction and mod help.
Seller_0UZv0aGR9PRhU
This is going to start affecting more and more orders as peak season approaches. They want to discourage using USPS GA.
Seller_EkbLZUYSpmJEy
We had the same issue with our orders. AHT and SSA enabled so Amazon had control over the estimated delivery date which was calculated using USPS Ground Advantage (less than 1lb). The orders had the two little badges yesterday on the order detail page.
We do custom and handle time is normally two days with orders shipping on the last ship by date. Been doing this for the last two months with AHT and SSA turned on. We haven't had a late delivery.
When you go to Amazon Buy Shipping protections, it says that orders marked with the Late Delivery Risk will NOT have either Claims Protection or OTDR Protection.
So if Amazon calculates the estimated delivery using their own AHT and SSA that are suppose to protect your Claims (INR) and OTDR and then deems at the time of purchasing a label on Amazon Buy Shipping that the item MIGHT arrive late, then Amazon is not going to honor their promise to protect Claims (INR) or OTDR.
Sorry Amazon ... this is just wrong. We entrusted you with the calculations and then you create another calculation that takes away the protection that you promised.
Wrong ... just wrong ...
@KJ_Amazon ... please tell us that this is a glitch.
USPS Ground Advantage flagged as Late Delivery Risk even though that was service used to calculate Delivery Promise
Problem with USPS Ground Advantage (Less than 1 lb) being flagged as Late Delivery Risk even though the same service was used to calculate Delivery Promise with a ship date of today. We have this happening on over 100 orders today. One example is 114-5418683-6780248, because of this we are not able to print the labels through Teapplix our 3P Shipping Label service. Again, we have over 100 orders with this happening on today all with ship date of today 11/15 so this is very urgent. If we're trying to use the same service as used for the delivery promise, it shouldn't be flagged as Late Delivery Risk.
@KJ_Amazon @SEAmod Case ID: 16669856361, We've opened a live chat case this morning, but I'm sure it's going to be above their head. Can you please get involved as this is urgent with all these having ship date of today
?
USPS Ground Advantage flagged as Late Delivery Risk even though that was service used to calculate Delivery Promise
Problem with USPS Ground Advantage (Less than 1 lb) being flagged as Late Delivery Risk even though the same service was used to calculate Delivery Promise with a ship date of today. We have this happening on over 100 orders today. One example is 114-5418683-6780248, because of this we are not able to print the labels through Teapplix our 3P Shipping Label service. Again, we have over 100 orders with this happening on today all with ship date of today 11/15 so this is very urgent. If we're trying to use the same service as used for the delivery promise, it shouldn't be flagged as Late Delivery Risk.
@KJ_Amazon @SEAmod Case ID: 16669856361, We've opened a live chat case this morning, but I'm sure it's going to be above their head. Can you please get involved as this is urgent with all these having ship date of today
?
9 replies
9 replies
Seller_uuiUJi7rf0fpY
I see there is another thread about this happening today:
https://sellercentral.amazon.com/seller-forums/discussions/t/77645186-6d8e-4418-be0d-e5e8a410e04b
Seller_Sram36TnVt73c
this is amazon's way of forcing you to buy premium shipping.
Seller_xOzG1wCEEmFAt
Having exactly the same issue here this morning. Delivery promise based on USPS, but USPS will arrive late. Stupid A.I. this needs to be fixed.
Seller_QMHY087ZFYGDJ
Yeah same issue, I started a thread as well, looks like the same time you posted yours just about. Hopefully we can get some traction and mod help.
Seller_0UZv0aGR9PRhU
This is going to start affecting more and more orders as peak season approaches. They want to discourage using USPS GA.
Seller_EkbLZUYSpmJEy
We had the same issue with our orders. AHT and SSA enabled so Amazon had control over the estimated delivery date which was calculated using USPS Ground Advantage (less than 1lb). The orders had the two little badges yesterday on the order detail page.
We do custom and handle time is normally two days with orders shipping on the last ship by date. Been doing this for the last two months with AHT and SSA turned on. We haven't had a late delivery.
When you go to Amazon Buy Shipping protections, it says that orders marked with the Late Delivery Risk will NOT have either Claims Protection or OTDR Protection.
So if Amazon calculates the estimated delivery using their own AHT and SSA that are suppose to protect your Claims (INR) and OTDR and then deems at the time of purchasing a label on Amazon Buy Shipping that the item MIGHT arrive late, then Amazon is not going to honor their promise to protect Claims (INR) or OTDR.
Sorry Amazon ... this is just wrong. We entrusted you with the calculations and then you create another calculation that takes away the protection that you promised.
Wrong ... just wrong ...
@KJ_Amazon ... please tell us that this is a glitch.
Seller_uuiUJi7rf0fpY
I see there is another thread about this happening today:
https://sellercentral.amazon.com/seller-forums/discussions/t/77645186-6d8e-4418-be0d-e5e8a410e04b
Seller_uuiUJi7rf0fpY
I see there is another thread about this happening today:
https://sellercentral.amazon.com/seller-forums/discussions/t/77645186-6d8e-4418-be0d-e5e8a410e04b
Seller_Sram36TnVt73c
this is amazon's way of forcing you to buy premium shipping.
Seller_Sram36TnVt73c
this is amazon's way of forcing you to buy premium shipping.
Seller_xOzG1wCEEmFAt
Having exactly the same issue here this morning. Delivery promise based on USPS, but USPS will arrive late. Stupid A.I. this needs to be fixed.
Seller_xOzG1wCEEmFAt
Having exactly the same issue here this morning. Delivery promise based on USPS, but USPS will arrive late. Stupid A.I. this needs to be fixed.
Seller_QMHY087ZFYGDJ
Yeah same issue, I started a thread as well, looks like the same time you posted yours just about. Hopefully we can get some traction and mod help.
Seller_QMHY087ZFYGDJ
Yeah same issue, I started a thread as well, looks like the same time you posted yours just about. Hopefully we can get some traction and mod help.
Seller_0UZv0aGR9PRhU
This is going to start affecting more and more orders as peak season approaches. They want to discourage using USPS GA.
Seller_0UZv0aGR9PRhU
This is going to start affecting more and more orders as peak season approaches. They want to discourage using USPS GA.
Seller_EkbLZUYSpmJEy
We had the same issue with our orders. AHT and SSA enabled so Amazon had control over the estimated delivery date which was calculated using USPS Ground Advantage (less than 1lb). The orders had the two little badges yesterday on the order detail page.
We do custom and handle time is normally two days with orders shipping on the last ship by date. Been doing this for the last two months with AHT and SSA turned on. We haven't had a late delivery.
When you go to Amazon Buy Shipping protections, it says that orders marked with the Late Delivery Risk will NOT have either Claims Protection or OTDR Protection.
So if Amazon calculates the estimated delivery using their own AHT and SSA that are suppose to protect your Claims (INR) and OTDR and then deems at the time of purchasing a label on Amazon Buy Shipping that the item MIGHT arrive late, then Amazon is not going to honor their promise to protect Claims (INR) or OTDR.
Sorry Amazon ... this is just wrong. We entrusted you with the calculations and then you create another calculation that takes away the protection that you promised.
Wrong ... just wrong ...
@KJ_Amazon ... please tell us that this is a glitch.
Seller_EkbLZUYSpmJEy
We had the same issue with our orders. AHT and SSA enabled so Amazon had control over the estimated delivery date which was calculated using USPS Ground Advantage (less than 1lb). The orders had the two little badges yesterday on the order detail page.
We do custom and handle time is normally two days with orders shipping on the last ship by date. Been doing this for the last two months with AHT and SSA turned on. We haven't had a late delivery.
When you go to Amazon Buy Shipping protections, it says that orders marked with the Late Delivery Risk will NOT have either Claims Protection or OTDR Protection.
So if Amazon calculates the estimated delivery using their own AHT and SSA that are suppose to protect your Claims (INR) and OTDR and then deems at the time of purchasing a label on Amazon Buy Shipping that the item MIGHT arrive late, then Amazon is not going to honor their promise to protect Claims (INR) or OTDR.
Sorry Amazon ... this is just wrong. We entrusted you with the calculations and then you create another calculation that takes away the protection that you promised.
Wrong ... just wrong ...
@KJ_Amazon ... please tell us that this is a glitch.
