In 4 refunded orders, the team at FC marked units as customer damaged/ warehouse damaged and disposed them off/discarded without my knowledge and consent. On top of this, I have received either ZERO reimbursement or very less reimbursement compared to the high value of my products.

The FC has provided namesake reimbursement of nearly 1/4 of the actual value of the product or in 2 cases, ZERO reimbursement. The cases raised with the seller support are active since 10 months with no resolution, I just keep getting the message that the team is working on this.

What is my fault in this scenario? The products were at the FC, picked and packed by the FC staff, shipped by ATS and returned via ATS.

Without my Knowledge/permission/intimation they have discarded the products. I came to know this only when i asked them that in case of carrier damage the product must appear under "Unfulfillable Inventory" page from where we will create removal order and receive the products in our hand.

I have enabled all applicable removal order settings. Then why are the products being disposed off? I have not given permission to do this. I place removal orders whenever needed.

This is happening due to the sheer negligence by the staff at the Ware house FC . Requested the senior Leadership Team to interevent and solve this issue but receiving same copy paste reply.

This is clearly a violation of the policies that protect sellers. Highly detrimental to our business goals if products are just thrown away without any/enough reimbursement.

Requesting your support to get these cases cleared for reimbursement.

Case ID: 9748379322

@Seller_BlIVJdYD3zD3G @Seller_5WsK3rrVFyBk9 @Sakura_Amazon_

Amazon warehouses are inbounding our shipments as Short shipped although the full shipment is being sent by Amazon ATS team after proper scanning. After creating so many cases, Amazon team confirms from the respective amazon warehouse that these units are short shipped.

Can anyone tell us what to do? How to prove that we had sent full shipment to them. Amazon is ignoring the automatic scans in their system by ATS team & relying only on replies by respective amazon warehouses

PLEASE HELP......

We had sent shipment FBA15HZDL9N2 of 610 units to HYD8 in 6 boxes on 19 April 2024. 5 boxes out of 6 boxes were entered (500 units) completely at HYD8. But last box (Tracking ID 626900149474) contained 110 units is missing. It has not reached to FC till date. Although we have raised the case for the same but seller support is helpless to give proper response.

As per tracking of same box we found the last location of box was at MJAX, means it was not dispatched further to HYD8.

Please guide what should we do as there is everybody helpless either Manager or FBA team........