Hello,

I’m reaching out to this forum in the hope that someone can guide me or share a similar experience. My account was deactivated three months ago because one ASIN was flagged as unauthenticated. Despite countless calls to Seller Support and multiple submissions, I’m stuck in an endless cycle of rejection. Here’s a detailed breakdown of my situation:

Initial Request: Amazon requested invoices to prove authenticity. Since the item was an in-store purchase, I provided the store receipt. However, it was deemed insufficient.

Second Submission:

I added a matching credit card statement showing my seller information.

It was rejected, and the verification team requested additional seller information on the receipt and an email tied to the purchase.

Clarifications and Calls:

I explained to multiple agents that it was a physical in-store purchase, so there was no shipping information.

I also provided:

The in-store receipt

A credit card statement matching the purchase

My Nike membership email tied to the purchase

Despite this, the result remained "not enough information."

Escalations and Internal Reviews:

I visited the store again and obtained a sales audit copy showing my seller license used for tax exemption.

I combined this with all previous documents, my driver’s license, seller license, and a detailed explanation.

After submitting these for an internal review, I waited over a week, but the result was again "not enough information."

Countless Calls and Confusion:

On one call, the agent claimed the verification team didn’t understand why the digital order number lacked my name and address. I explained again that it was an in-store purchase, and not all purchases are made online.

Another agent flagged the partial payment I made with a Nike gift card. I explained the situation, but I no longer have the receipt for the gift card as it was paid in cash.

Final Submission:

After addressing every issue raised, including providing detailed explanations about the in-store purchase and partial gift card payment, I submitted the documents for a final internal review.

A week later, I received the same response: "not enough information."

To make matters worse, I suspect this ASIN may have been a customer return (possibly a counterfeit item) resold through FBA, though I can’t confirm this.

My Request for Help:

Has anyone successfully resolved a similar issue?

What additional steps can I take to prove authenticity and reactivate my account?

How can I recover the inventory Amazon is holding?

After countless calls, multiple internal reviews, and providing every piece of documentation I could think of, I feel stuck in an endless loop. Any guidance or insight would be greatly appreciated.

Thank you in advance for your help!