Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Here's a draft for your discussion post on the Seller Forums under the Account Health category:
Title: Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Category: Account Health
Tags: Account Health, Deactivated, Product Authenticity, Invoices, Supplier Verification
Hi everyone,
I recently received a notice from Amazon that my account was deactivated due to inauthentic complaints related to one of my products (ASIN: B07HKC1J8Q). The supplier I sourced the product from was later found to be unverified, and now Amazon has concerns about the authenticity of the items. They have withheld my funds and made my FBA inventory ineligible for removal.
I've been advised to delete the listing, remove FBA stock, and appeal based on sourcing from new, verified suppliers. Here’s my plan of action:
Deleted Listings: I have already removed all affected listings tied to the unverified supplier.
Severed Supplier Ties: I’ve stopped doing business with this supplier and am committed to sourcing from only brand-authorized suppliers moving forward.
Appeal Strategy: I’m preparing to submit an appeal outlining my future compliance plan. I will be sourcing from a new product category with verified suppliers and providing proper invoices.
Has anyone been in a similar situation? Any advice on how to strengthen my appeal or suggestions for reliable suppliers that Amazon recognizes would be appreciated!
Almost 25 appeals and invoices rejected in 2 months
Thanks for your help.
Best,
Syed Khalfan
Perfect RDG LLC
Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Here's a draft for your discussion post on the Seller Forums under the Account Health category:
Title: Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Category: Account Health
Tags: Account Health, Deactivated, Product Authenticity, Invoices, Supplier Verification
Hi everyone,
I recently received a notice from Amazon that my account was deactivated due to inauthentic complaints related to one of my products (ASIN: B07HKC1J8Q). The supplier I sourced the product from was later found to be unverified, and now Amazon has concerns about the authenticity of the items. They have withheld my funds and made my FBA inventory ineligible for removal.
I've been advised to delete the listing, remove FBA stock, and appeal based on sourcing from new, verified suppliers. Here’s my plan of action:
Deleted Listings: I have already removed all affected listings tied to the unverified supplier.
Severed Supplier Ties: I’ve stopped doing business with this supplier and am committed to sourcing from only brand-authorized suppliers moving forward.
Appeal Strategy: I’m preparing to submit an appeal outlining my future compliance plan. I will be sourcing from a new product category with verified suppliers and providing proper invoices.
Has anyone been in a similar situation? Any advice on how to strengthen my appeal or suggestions for reliable suppliers that Amazon recognizes would be appreciated!
Almost 25 appeals and invoices rejected in 2 months
Thanks for your help.
Best,
Syed Khalfan
Perfect RDG LLC
5 replies
Seller_OvL8C4BJWiuS9
Just deleting the product will not address the violation. You cannot remove inventory if deactivated.
The appeal needs to be short ad to the point. Use bullet points. Why did it happen, how you are fixing it and future plan.
Seller_rI7BZIczK8iAC
Here is the seller forum, not Amazon.
You just copy-pasted the whole message your VA sent you.... That was not how he thought you would do!
OK, if you want some advice from other sellers about the deactivation of your seller account you have to copy and paste here Amazon's first email regarding this suspension.
Following is impossible:
Once a listing deleted, stock can no longer be removed. Even the dumbest seller support rep knows this. Something you didn't understand in Amazon's message.
Levi_Dylan_Amazon
Hello @Seller_ObdBivL2HgtD3,
Thank you for posting here on the forums.
I see that your account has been deactivated for authenticity issues and you would like some guidance on what is required to get this resolved.
I would like to make sure that you are aware that verifiable invoices or supply chain documentation that meets our document requirements, for the affected ASINs will be required to resolve this type of deactivation. An appeal or plan of action will not be accepted in any capacity as you cannot verify authenticity of a product with an explanation.
Can you share with me who advised you do complete the steps above? If you have a notification with that information in it, can you paste the notification here in this thread so I can take a look? Also, so that I can review this further can you provide me with a case ID from your account?
I am looking forward to your reply so I can provide more specific guidance. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_ObdBivL2HgtD3
Hi @Levi_Dylan_Amazon
Thank you for your response and guidance.
I was advised by an account reinstatement expert (not directly from Amazon) to take the following steps:
1. Delete the affected listing.
2. Remove FBA inventory related to the ASIN.
3. Appeal based on future sourcing from verified suppliers, indicating that I would no longer sell the same product category and would provide documentation from new, authorized suppliers for a different category.
However, as per Amazon’s recent communication, the FBA inventory for this product is currently ineligible for removal. I fully acknowledge that I made a mistake as a new seller, and I take full responsibility for it. I did not fully understand all of Amazon’s policies at the time, but I promise that I will not make the same mistakes again in the future.
I am fully committed to sourcing from verified suppliers and ensuring that all future products comply with Amazon’s guidelines.
At the moment, I do not have a Case ID associated with this issue. Please let me know if there’s any additional information I can provide to assist with your review.
Thank you again for your support.
Best regards,
Syed Khalfan
Perfect RDG LLC
Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Here's a draft for your discussion post on the Seller Forums under the Account Health category:
Title: Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Category: Account Health
Tags: Account Health, Deactivated, Product Authenticity, Invoices, Supplier Verification
Hi everyone,
I recently received a notice from Amazon that my account was deactivated due to inauthentic complaints related to one of my products (ASIN: B07HKC1J8Q). The supplier I sourced the product from was later found to be unverified, and now Amazon has concerns about the authenticity of the items. They have withheld my funds and made my FBA inventory ineligible for removal.
I've been advised to delete the listing, remove FBA stock, and appeal based on sourcing from new, verified suppliers. Here’s my plan of action:
Deleted Listings: I have already removed all affected listings tied to the unverified supplier.
Severed Supplier Ties: I’ve stopped doing business with this supplier and am committed to sourcing from only brand-authorized suppliers moving forward.
Appeal Strategy: I’m preparing to submit an appeal outlining my future compliance plan. I will be sourcing from a new product category with verified suppliers and providing proper invoices.
Has anyone been in a similar situation? Any advice on how to strengthen my appeal or suggestions for reliable suppliers that Amazon recognizes would be appreciated!
Almost 25 appeals and invoices rejected in 2 months
Thanks for your help.
Best,
Syed Khalfan
Perfect RDG LLC
Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Here's a draft for your discussion post on the Seller Forums under the Account Health category:
Title: Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Category: Account Health
Tags: Account Health, Deactivated, Product Authenticity, Invoices, Supplier Verification
Hi everyone,
I recently received a notice from Amazon that my account was deactivated due to inauthentic complaints related to one of my products (ASIN: B07HKC1J8Q). The supplier I sourced the product from was later found to be unverified, and now Amazon has concerns about the authenticity of the items. They have withheld my funds and made my FBA inventory ineligible for removal.
I've been advised to delete the listing, remove FBA stock, and appeal based on sourcing from new, verified suppliers. Here’s my plan of action:
Deleted Listings: I have already removed all affected listings tied to the unverified supplier.
Severed Supplier Ties: I’ve stopped doing business with this supplier and am committed to sourcing from only brand-authorized suppliers moving forward.
Appeal Strategy: I’m preparing to submit an appeal outlining my future compliance plan. I will be sourcing from a new product category with verified suppliers and providing proper invoices.
Has anyone been in a similar situation? Any advice on how to strengthen my appeal or suggestions for reliable suppliers that Amazon recognizes would be appreciated!
Almost 25 appeals and invoices rejected in 2 months
Thanks for your help.
Best,
Syed Khalfan
Perfect RDG LLC
Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Here's a draft for your discussion post on the Seller Forums under the Account Health category:
Title: Help Needed: Account Deactivated Due to Inauthentic Complaints – Seeking Advice
Category: Account Health
Tags: Account Health, Deactivated, Product Authenticity, Invoices, Supplier Verification
Hi everyone,
I recently received a notice from Amazon that my account was deactivated due to inauthentic complaints related to one of my products (ASIN: B07HKC1J8Q). The supplier I sourced the product from was later found to be unverified, and now Amazon has concerns about the authenticity of the items. They have withheld my funds and made my FBA inventory ineligible for removal.
I've been advised to delete the listing, remove FBA stock, and appeal based on sourcing from new, verified suppliers. Here’s my plan of action:
Deleted Listings: I have already removed all affected listings tied to the unverified supplier.
Severed Supplier Ties: I’ve stopped doing business with this supplier and am committed to sourcing from only brand-authorized suppliers moving forward.
Appeal Strategy: I’m preparing to submit an appeal outlining my future compliance plan. I will be sourcing from a new product category with verified suppliers and providing proper invoices.
Has anyone been in a similar situation? Any advice on how to strengthen my appeal or suggestions for reliable suppliers that Amazon recognizes would be appreciated!
Almost 25 appeals and invoices rejected in 2 months
Thanks for your help.
Best,
Syed Khalfan
Perfect RDG LLC
5 replies
5 replies
Seller_OvL8C4BJWiuS9
Just deleting the product will not address the violation. You cannot remove inventory if deactivated.
The appeal needs to be short ad to the point. Use bullet points. Why did it happen, how you are fixing it and future plan.
Seller_rI7BZIczK8iAC
Here is the seller forum, not Amazon.
You just copy-pasted the whole message your VA sent you.... That was not how he thought you would do!
OK, if you want some advice from other sellers about the deactivation of your seller account you have to copy and paste here Amazon's first email regarding this suspension.
Following is impossible:
Once a listing deleted, stock can no longer be removed. Even the dumbest seller support rep knows this. Something you didn't understand in Amazon's message.
Levi_Dylan_Amazon
Hello @Seller_ObdBivL2HgtD3,
Thank you for posting here on the forums.
I see that your account has been deactivated for authenticity issues and you would like some guidance on what is required to get this resolved.
I would like to make sure that you are aware that verifiable invoices or supply chain documentation that meets our document requirements, for the affected ASINs will be required to resolve this type of deactivation. An appeal or plan of action will not be accepted in any capacity as you cannot verify authenticity of a product with an explanation.
Can you share with me who advised you do complete the steps above? If you have a notification with that information in it, can you paste the notification here in this thread so I can take a look? Also, so that I can review this further can you provide me with a case ID from your account?
I am looking forward to your reply so I can provide more specific guidance. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_ObdBivL2HgtD3
Hi @Levi_Dylan_Amazon
Thank you for your response and guidance.
I was advised by an account reinstatement expert (not directly from Amazon) to take the following steps:
1. Delete the affected listing.
2. Remove FBA inventory related to the ASIN.
3. Appeal based on future sourcing from verified suppliers, indicating that I would no longer sell the same product category and would provide documentation from new, authorized suppliers for a different category.
However, as per Amazon’s recent communication, the FBA inventory for this product is currently ineligible for removal. I fully acknowledge that I made a mistake as a new seller, and I take full responsibility for it. I did not fully understand all of Amazon’s policies at the time, but I promise that I will not make the same mistakes again in the future.
I am fully committed to sourcing from verified suppliers and ensuring that all future products comply with Amazon’s guidelines.
At the moment, I do not have a Case ID associated with this issue. Please let me know if there’s any additional information I can provide to assist with your review.
Thank you again for your support.
Best regards,
Syed Khalfan
Perfect RDG LLC
Seller_OvL8C4BJWiuS9
Just deleting the product will not address the violation. You cannot remove inventory if deactivated.
The appeal needs to be short ad to the point. Use bullet points. Why did it happen, how you are fixing it and future plan.
Seller_OvL8C4BJWiuS9
Just deleting the product will not address the violation. You cannot remove inventory if deactivated.
The appeal needs to be short ad to the point. Use bullet points. Why did it happen, how you are fixing it and future plan.
Seller_rI7BZIczK8iAC
Here is the seller forum, not Amazon.
You just copy-pasted the whole message your VA sent you.... That was not how he thought you would do!
OK, if you want some advice from other sellers about the deactivation of your seller account you have to copy and paste here Amazon's first email regarding this suspension.
Following is impossible:
Once a listing deleted, stock can no longer be removed. Even the dumbest seller support rep knows this. Something you didn't understand in Amazon's message.
Seller_rI7BZIczK8iAC
Here is the seller forum, not Amazon.
You just copy-pasted the whole message your VA sent you.... That was not how he thought you would do!
OK, if you want some advice from other sellers about the deactivation of your seller account you have to copy and paste here Amazon's first email regarding this suspension.
Following is impossible:
Once a listing deleted, stock can no longer be removed. Even the dumbest seller support rep knows this. Something you didn't understand in Amazon's message.
Levi_Dylan_Amazon
Hello @Seller_ObdBivL2HgtD3,
Thank you for posting here on the forums.
I see that your account has been deactivated for authenticity issues and you would like some guidance on what is required to get this resolved.
I would like to make sure that you are aware that verifiable invoices or supply chain documentation that meets our document requirements, for the affected ASINs will be required to resolve this type of deactivation. An appeal or plan of action will not be accepted in any capacity as you cannot verify authenticity of a product with an explanation.
Can you share with me who advised you do complete the steps above? If you have a notification with that information in it, can you paste the notification here in this thread so I can take a look? Also, so that I can review this further can you provide me with a case ID from your account?
I am looking forward to your reply so I can provide more specific guidance. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hello @Seller_ObdBivL2HgtD3,
Thank you for posting here on the forums.
I see that your account has been deactivated for authenticity issues and you would like some guidance on what is required to get this resolved.
I would like to make sure that you are aware that verifiable invoices or supply chain documentation that meets our document requirements, for the affected ASINs will be required to resolve this type of deactivation. An appeal or plan of action will not be accepted in any capacity as you cannot verify authenticity of a product with an explanation.
Can you share with me who advised you do complete the steps above? If you have a notification with that information in it, can you paste the notification here in this thread so I can take a look? Also, so that I can review this further can you provide me with a case ID from your account?
I am looking forward to your reply so I can provide more specific guidance. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_ObdBivL2HgtD3
Hi @Levi_Dylan_Amazon
Thank you for your response and guidance.
I was advised by an account reinstatement expert (not directly from Amazon) to take the following steps:
1. Delete the affected listing.
2. Remove FBA inventory related to the ASIN.
3. Appeal based on future sourcing from verified suppliers, indicating that I would no longer sell the same product category and would provide documentation from new, authorized suppliers for a different category.
However, as per Amazon’s recent communication, the FBA inventory for this product is currently ineligible for removal. I fully acknowledge that I made a mistake as a new seller, and I take full responsibility for it. I did not fully understand all of Amazon’s policies at the time, but I promise that I will not make the same mistakes again in the future.
I am fully committed to sourcing from verified suppliers and ensuring that all future products comply with Amazon’s guidelines.
At the moment, I do not have a Case ID associated with this issue. Please let me know if there’s any additional information I can provide to assist with your review.
Thank you again for your support.
Best regards,
Syed Khalfan
Perfect RDG LLC
Seller_ObdBivL2HgtD3
Hi @Levi_Dylan_Amazon
Thank you for your response and guidance.
I was advised by an account reinstatement expert (not directly from Amazon) to take the following steps:
1. Delete the affected listing.
2. Remove FBA inventory related to the ASIN.
3. Appeal based on future sourcing from verified suppliers, indicating that I would no longer sell the same product category and would provide documentation from new, authorized suppliers for a different category.
However, as per Amazon’s recent communication, the FBA inventory for this product is currently ineligible for removal. I fully acknowledge that I made a mistake as a new seller, and I take full responsibility for it. I did not fully understand all of Amazon’s policies at the time, but I promise that I will not make the same mistakes again in the future.
I am fully committed to sourcing from verified suppliers and ensuring that all future products comply with Amazon’s guidelines.
At the moment, I do not have a Case ID associated with this issue. Please let me know if there’s any additional information I can provide to assist with your review.
Thank you again for your support.
Best regards,
Syed Khalfan
Perfect RDG LLC
