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Our product was clearly lit on fire and wet by a competitor who posted a 1 star review with picture
First of all I never cry wolf over bad reviews. I've been selling on Amazon since 2017 and know all products receive bad reviews for whatever reason
Recently we spent a lot of time, money, etc on improving our listing/PPC for a certain product. We recently improved sales so much we became #1 in this product category
All of a sudden I receive a review from a new Amazon buyer account where our product has clearly been lit on fire and wet. Please note our product is also not electronic. It is made of stainless steel.
Our product is packaged in clear plastic. The plastic along with the product has clearly been set on fire and then wet. The "customer" wrote a 1 star review with pictures and said their skin burned when trying to clean it of a "substance." The package isn't even open. The picture clearly was an attempt to make the product as displeasing as possible
The customer has not requested a refund even after we politely offered a full refund. They have not processed a refund or return with Amazon directly
This product is FBA and if this wasn't abuse that means someone at Amazon took a literal charred and wet item with even possibly the barcode burnt and pick/packed and shipped it to a customer. Impossible
I'm writing on seller forms because of course every department on Amazon has been 100% worthless and has either sent us a worthless auto message or refuses to address this review
I have literally contacted every single department possible countless times / reported abuse / etc
I need a mod that will help me escalate this
25 replies
Seller_WZTNXiwblCudf
@Michelle_Amazon
Please review our post. I have already contacted every department/ escalated in every way possible but as usual I am not receiving support and have only received automated responses
complaint ID: 17002662801
Seller_WZTNXiwblCudf
@Steve_Amazon
Please review our post. I have already contacted every department/ escalated in every way possible but as usual I am not receiving support and have only received automated responses
Seller support Case ID 16961050581, 16962814461, 16975976751, 16978541201, 16991157641, 16990993571, 17002376721, 17002376851
complaint ID: 17002662801
Seller_WZTNXiwblCudf
@Manny_Amazon
Please review our post. I have already contacted every department/ escalated in every way possible but as usual I am not receiving support and have only received automated responses
Seller support Case ID 16961050581
complaint ID: 17002662801
Seller_WZTNXiwblCudf
@SEAmod
Please review our post. I have already contacted every department/ escalated in every way possible but as usual I am not receiving support and have only received automated responses
Seller support Case ID 16961050581
complaint ID: 17002662801
Seller_WZTNXiwblCudf
@Michelle_Amazon
@Danny_Amazon@Tatiana_Amazon@Michelle_Amazon@Steve_Amazon@Manny_Amazon@SEAmod
Seller_WZTNXiwblCudf
@Michelle_Amazon
@Danny_Amazon
@Tatiana_Amazon
@Michelle_Amazon
@Steve_Amazon
@Manny_Amazon
@SEAmod
Hellooooo?? Our product was clearly lit on fire and wet by a competitor to hurt our sales and we are receiving zero support from any department and we are being completely ignored by the mods. Please escalate. I'll find new ways to escalate with Seattle if necessary
Xander_Amazon
Hey @Seller_WZTNXiwblCudf- I'm Xander, I just came across your post. Any further updates on your end since you last posted? Tag me if you are still looking for mod help.
Respectfully,
Xander
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