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News_Amazon

Update to returns and refunds policy information on Seller Profile pages

From August 1, 2022, the Returns and Refunds policy information on all Amazon Seller Profile pages will be updated to clarify that buyers may return products in accordance with Amazon Return and Refundpolicies.

Almost all US sellers already have our policies displayed, however with this change, you won’t be able to provide custom return and refund policies on the Your Information & Policies page.

Our return and refund policies ensure a consistent returns experience for buyers, and apply to all sellers in the US store. This update ensures that customer-facing information accurately reflects these standard policies.

For more information, go to Manage seller-fulfilled returns.

5.6K views
115 replies
Tags:News and Announcements
20
Reply
user profile
News_Amazon

Update to returns and refunds policy information on Seller Profile pages

From August 1, 2022, the Returns and Refunds policy information on all Amazon Seller Profile pages will be updated to clarify that buyers may return products in accordance with Amazon Return and Refundpolicies.

Almost all US sellers already have our policies displayed, however with this change, you won’t be able to provide custom return and refund policies on the Your Information & Policies page.

Our return and refund policies ensure a consistent returns experience for buyers, and apply to all sellers in the US store. This update ensures that customer-facing information accurately reflects these standard policies.

For more information, go to Manage seller-fulfilled returns.

Tags:News and Announcements
20
5.6K views
115 replies
Reply
115 replies
user profile
Seller_S3XhpjpIfOR5D
In reply to: News_Amazon's post

why not just show both?

70
user profile
Seller_Wvs1oHDUVPC6o
In reply to: News_Amazon's post

Nope. There are still inconsistencies with amazon return policy.

“Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery.”

I opened a safe-t claim when a customer used the return label and returned an item AFTER the 30 day return period ended. After some back and forth, I was told, “We calculate the return window for Seller Fulfilled Orders based on maximum estimated delivery date.”, which is not stated policy.

Your rules are arbitrary.

870
user profile
Seller_alN2yMqnyCA4M
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

680
user profile
Seller_fHDPKsoSI2rA3
In reply to: News_Amazon's post

Another REALLY bad idea from Amazon for sellers. Our products ship by freight. Returning our items are wholly different than returning small package items.

240
user profile
Seller_T5Mv3ZCUSh7Zl
In reply to: News_Amazon's post

I preferred my policies, but I guess it’s your house…

150
user profile
Seller_Jpr1iJSGbQOdQ
In reply to: News_Amazon's post

OHH!
So now it will be more clear when Buyers steal from Sellers with unauthorized, invalid, misrepresented, fraudulent, and unnecessary returns.
Another great idea by Amazon.

290
user profile
Seller_5BSM7DeTiCyqC
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

60
user profile
Seller_SSENOXHls460C
In reply to: News_Amazon's post

My question is if we do not follow the policies, we get violations on our seller performance that affects us in many different ways. But , as happened to me last week, I made an order from amazon, that was sold and shipped by amazon for 3 different golf wedges. Used prime with delivery on Friday. One came in on time but 2 still had not shipped on Friday, with the order stating it was to be delivered on Friday and was still on time. I cancelled the order on Saturday morning and got a response that they would try to cancel the order as the shipment was being processed for shipping. Does amazon have a seller performance page and notifications for FBA owned and sold by amazon? If not, why not???

40
user profile
Seller_xdPQtecr3I8Mj
In reply to: News_Amazon's post

Inconsistencies in such stated return policy

Amazon should not even have a return policy because regardless 30 day window customers will still find a way to weasel a return. Half the time its product damaged return claims then the item is returned with zero indications of damage…thats how they get around buyers remorse so they’re not charged to return it…

50
user profile
Seller_HKavRe4vvx3ZS
In reply to: News_Amazon's post

I like this change because it is easier for the customer to understand and will increase sales for everybody. Amazon is still the best platform for small businesses like mine.

01
user profile
News_Amazon

Update to returns and refunds policy information on Seller Profile pages

From August 1, 2022, the Returns and Refunds policy information on all Amazon Seller Profile pages will be updated to clarify that buyers may return products in accordance with Amazon Return and Refundpolicies.

Almost all US sellers already have our policies displayed, however with this change, you won’t be able to provide custom return and refund policies on the Your Information & Policies page.

Our return and refund policies ensure a consistent returns experience for buyers, and apply to all sellers in the US store. This update ensures that customer-facing information accurately reflects these standard policies.

For more information, go to Manage seller-fulfilled returns.

5.6K views
115 replies
Tags:News and Announcements
20
Reply
user profile
News_Amazon

Update to returns and refunds policy information on Seller Profile pages

From August 1, 2022, the Returns and Refunds policy information on all Amazon Seller Profile pages will be updated to clarify that buyers may return products in accordance with Amazon Return and Refundpolicies.

Almost all US sellers already have our policies displayed, however with this change, you won’t be able to provide custom return and refund policies on the Your Information & Policies page.

Our return and refund policies ensure a consistent returns experience for buyers, and apply to all sellers in the US store. This update ensures that customer-facing information accurately reflects these standard policies.

For more information, go to Manage seller-fulfilled returns.

Tags:News and Announcements
20
5.6K views
115 replies
Reply
user profile

Update to returns and refunds policy information on Seller Profile pages

by News_Amazon

From August 1, 2022, the Returns and Refunds policy information on all Amazon Seller Profile pages will be updated to clarify that buyers may return products in accordance with Amazon Return and Refundpolicies.

Almost all US sellers already have our policies displayed, however with this change, you won’t be able to provide custom return and refund policies on the Your Information & Policies page.

Our return and refund policies ensure a consistent returns experience for buyers, and apply to all sellers in the US store. This update ensures that customer-facing information accurately reflects these standard policies.

For more information, go to Manage seller-fulfilled returns.

Tags:News and Announcements
20
5.6K views
115 replies
Reply
115 replies
115 replies
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user profile
Seller_S3XhpjpIfOR5D
In reply to: News_Amazon's post

why not just show both?

70
user profile
Seller_Wvs1oHDUVPC6o
In reply to: News_Amazon's post

Nope. There are still inconsistencies with amazon return policy.

“Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery.”

I opened a safe-t claim when a customer used the return label and returned an item AFTER the 30 day return period ended. After some back and forth, I was told, “We calculate the return window for Seller Fulfilled Orders based on maximum estimated delivery date.”, which is not stated policy.

Your rules are arbitrary.

870
user profile
Seller_alN2yMqnyCA4M
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

680
user profile
Seller_fHDPKsoSI2rA3
In reply to: News_Amazon's post

Another REALLY bad idea from Amazon for sellers. Our products ship by freight. Returning our items are wholly different than returning small package items.

240
user profile
Seller_T5Mv3ZCUSh7Zl
In reply to: News_Amazon's post

I preferred my policies, but I guess it’s your house…

150
user profile
Seller_Jpr1iJSGbQOdQ
In reply to: News_Amazon's post

OHH!
So now it will be more clear when Buyers steal from Sellers with unauthorized, invalid, misrepresented, fraudulent, and unnecessary returns.
Another great idea by Amazon.

290
user profile
Seller_5BSM7DeTiCyqC
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

60
user profile
Seller_SSENOXHls460C
In reply to: News_Amazon's post

My question is if we do not follow the policies, we get violations on our seller performance that affects us in many different ways. But , as happened to me last week, I made an order from amazon, that was sold and shipped by amazon for 3 different golf wedges. Used prime with delivery on Friday. One came in on time but 2 still had not shipped on Friday, with the order stating it was to be delivered on Friday and was still on time. I cancelled the order on Saturday morning and got a response that they would try to cancel the order as the shipment was being processed for shipping. Does amazon have a seller performance page and notifications for FBA owned and sold by amazon? If not, why not???

40
user profile
Seller_xdPQtecr3I8Mj
In reply to: News_Amazon's post

Inconsistencies in such stated return policy

Amazon should not even have a return policy because regardless 30 day window customers will still find a way to weasel a return. Half the time its product damaged return claims then the item is returned with zero indications of damage…thats how they get around buyers remorse so they’re not charged to return it…

50
user profile
Seller_HKavRe4vvx3ZS
In reply to: News_Amazon's post

I like this change because it is easier for the customer to understand and will increase sales for everybody. Amazon is still the best platform for small businesses like mine.

01
user profile
Seller_S3XhpjpIfOR5D
In reply to: News_Amazon's post

why not just show both?

70
user profile
Seller_S3XhpjpIfOR5D
In reply to: News_Amazon's post

why not just show both?

70
Reply
user profile
Seller_Wvs1oHDUVPC6o
In reply to: News_Amazon's post

Nope. There are still inconsistencies with amazon return policy.

“Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery.”

I opened a safe-t claim when a customer used the return label and returned an item AFTER the 30 day return period ended. After some back and forth, I was told, “We calculate the return window for Seller Fulfilled Orders based on maximum estimated delivery date.”, which is not stated policy.

Your rules are arbitrary.

870
user profile
Seller_Wvs1oHDUVPC6o
In reply to: News_Amazon's post

Nope. There are still inconsistencies with amazon return policy.

“Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery.”

I opened a safe-t claim when a customer used the return label and returned an item AFTER the 30 day return period ended. After some back and forth, I was told, “We calculate the return window for Seller Fulfilled Orders based on maximum estimated delivery date.”, which is not stated policy.

Your rules are arbitrary.

870
Reply
user profile
Seller_alN2yMqnyCA4M
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

680
user profile
Seller_alN2yMqnyCA4M
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

680
Reply
user profile
Seller_fHDPKsoSI2rA3
In reply to: News_Amazon's post

Another REALLY bad idea from Amazon for sellers. Our products ship by freight. Returning our items are wholly different than returning small package items.

240
user profile
Seller_fHDPKsoSI2rA3
In reply to: News_Amazon's post

Another REALLY bad idea from Amazon for sellers. Our products ship by freight. Returning our items are wholly different than returning small package items.

240
Reply
user profile
Seller_T5Mv3ZCUSh7Zl
In reply to: News_Amazon's post

I preferred my policies, but I guess it’s your house…

150
user profile
Seller_T5Mv3ZCUSh7Zl
In reply to: News_Amazon's post

I preferred my policies, but I guess it’s your house…

150
Reply
user profile
Seller_Jpr1iJSGbQOdQ
In reply to: News_Amazon's post

OHH!
So now it will be more clear when Buyers steal from Sellers with unauthorized, invalid, misrepresented, fraudulent, and unnecessary returns.
Another great idea by Amazon.

290
user profile
Seller_Jpr1iJSGbQOdQ
In reply to: News_Amazon's post

OHH!
So now it will be more clear when Buyers steal from Sellers with unauthorized, invalid, misrepresented, fraudulent, and unnecessary returns.
Another great idea by Amazon.

290
Reply
user profile
Seller_5BSM7DeTiCyqC
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

60
user profile
Seller_5BSM7DeTiCyqC
In reply to: News_Amazon's post

Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…

60
Reply
user profile
Seller_SSENOXHls460C
In reply to: News_Amazon's post

My question is if we do not follow the policies, we get violations on our seller performance that affects us in many different ways. But , as happened to me last week, I made an order from amazon, that was sold and shipped by amazon for 3 different golf wedges. Used prime with delivery on Friday. One came in on time but 2 still had not shipped on Friday, with the order stating it was to be delivered on Friday and was still on time. I cancelled the order on Saturday morning and got a response that they would try to cancel the order as the shipment was being processed for shipping. Does amazon have a seller performance page and notifications for FBA owned and sold by amazon? If not, why not???

40
user profile
Seller_SSENOXHls460C
In reply to: News_Amazon's post

My question is if we do not follow the policies, we get violations on our seller performance that affects us in many different ways. But , as happened to me last week, I made an order from amazon, that was sold and shipped by amazon for 3 different golf wedges. Used prime with delivery on Friday. One came in on time but 2 still had not shipped on Friday, with the order stating it was to be delivered on Friday and was still on time. I cancelled the order on Saturday morning and got a response that they would try to cancel the order as the shipment was being processed for shipping. Does amazon have a seller performance page and notifications for FBA owned and sold by amazon? If not, why not???

40
Reply
user profile
Seller_xdPQtecr3I8Mj
In reply to: News_Amazon's post

Inconsistencies in such stated return policy

Amazon should not even have a return policy because regardless 30 day window customers will still find a way to weasel a return. Half the time its product damaged return claims then the item is returned with zero indications of damage…thats how they get around buyers remorse so they’re not charged to return it…

50
user profile
Seller_xdPQtecr3I8Mj
In reply to: News_Amazon's post

Inconsistencies in such stated return policy

Amazon should not even have a return policy because regardless 30 day window customers will still find a way to weasel a return. Half the time its product damaged return claims then the item is returned with zero indications of damage…thats how they get around buyers remorse so they’re not charged to return it…

50
Reply
user profile
Seller_HKavRe4vvx3ZS
In reply to: News_Amazon's post

I like this change because it is easier for the customer to understand and will increase sales for everybody. Amazon is still the best platform for small businesses like mine.

01
user profile
Seller_HKavRe4vvx3ZS
In reply to: News_Amazon's post

I like this change because it is easier for the customer to understand and will increase sales for everybody. Amazon is still the best platform for small businesses like mine.

01
Reply

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