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Update to returns and refunds policy information on Seller Profile pages
From August 1, 2022, the Returns and Refunds policy information on all Amazon Seller Profile pages will be updated to clarify that buyers may return products in accordance with Amazon Return and Refundpolicies.
Almost all US sellers already have our policies displayed, however with this change, you won’t be able to provide custom return and refund policies on the Your Information & Policies page.
Our return and refund policies ensure a consistent returns experience for buyers, and apply to all sellers in the US store. This update ensures that customer-facing information accurately reflects these standard policies.
For more information, go to Manage seller-fulfilled returns.
115 replies
Seller_Wvs1oHDUVPC6o
Nope. There are still inconsistencies with amazon return policy.
“Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery.”
I opened a safe-t claim when a customer used the return label and returned an item AFTER the 30 day return period ended. After some back and forth, I was told, “We calculate the return window for Seller Fulfilled Orders based on maximum estimated delivery date.”, which is not stated policy.
Your rules are arbitrary.
Seller_alN2yMqnyCA4M
Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…
Seller_fHDPKsoSI2rA3
Another REALLY bad idea from Amazon for sellers. Our products ship by freight. Returning our items are wholly different than returning small package items.
Seller_T5Mv3ZCUSh7Zl
I preferred my policies, but I guess it’s your house…
Seller_Jpr1iJSGbQOdQ
OHH!
So now it will be more clear when Buyers steal from Sellers with unauthorized, invalid, misrepresented, fraudulent, and unnecessary returns.
Another great idea by Amazon.
Seller_5BSM7DeTiCyqC
Consistency is needed all around for your polices: A-Z claims, returns and return windows, appeals, safe-t claims…
Seller_SSENOXHls460C
My question is if we do not follow the policies, we get violations on our seller performance that affects us in many different ways. But , as happened to me last week, I made an order from amazon, that was sold and shipped by amazon for 3 different golf wedges. Used prime with delivery on Friday. One came in on time but 2 still had not shipped on Friday, with the order stating it was to be delivered on Friday and was still on time. I cancelled the order on Saturday morning and got a response that they would try to cancel the order as the shipment was being processed for shipping. Does amazon have a seller performance page and notifications for FBA owned and sold by amazon? If not, why not???
Seller_xdPQtecr3I8Mj
Inconsistencies in such stated return policy
Amazon should not even have a return policy because regardless 30 day window customers will still find a way to weasel a return. Half the time its product damaged return claims then the item is returned with zero indications of damage…thats how they get around buyers remorse so they’re not charged to return it…
Seller_HKavRe4vvx3ZS
I like this change because it is easier for the customer to understand and will increase sales for everybody. Amazon is still the best platform for small businesses like mine.
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