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FBM Deactivated, FBA Still active
Saturday evening i received an email saying my fbm has been deactivated. I have submitted nearly a dozen documents and all i get in response is the generic, "we do not have enough information to reinstate" Account health said it is likely due to a surge in sales that flagged my account. Pretty ridiculous a surge in sales would do this especially with the surge in sales being on BLACK FRIDAY.
Anyone know a good way to fix this?
17 replies
Seller_LVZcgxAgZ2xBv
Post the notification you received about the deactivation, personal details removed.
Seller_phG8CO4q6s360
how are your metrics doing? did you go over 1% in ODR? usually this is one of the reasons that you get this notification, what is the notification you received from amazon? post it here removing your personal information from it
Seller_SgMqxs3wAEuSI
Seller_T6xAidkaKl8m4
would be cool if Amazon support could help.
Roxy_Amazon
Hello @Seller_T6xAidkaKl8m4,
Thank you for bringing this matter to our attention. We understand how frustrating it must be to have your MFN (Merchant Fulfilled Network) deactivated, especially during an important sales period like Black Friday and we appreciate you submitting multiple documents in an attempt to resolve this issue.
We hear your frustration, and we agree that Black Friday typically brings increased sales volumes for many sellers. Rest assured, we've taken immediate action to address your concern.
I've reached out to the responsible team regarding your case, and I'm pleased to inform you that your seller-fulfilled orders have been reactivated. Could you please check your account and confirm if this change is now reflected?
Thank you for utilizing the Sellers Forum. We value your business and want to ensure you can continue selling without interruption. If you need any further clarification or assistance, please don't hesitate to reach out. The community and I are here to support you.
Best,
-Roxy
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