Amazon is telling customers to request a refund, package is lost
It’s bad enough we have to deal with all of these refund requests, but now Amazon is telling people to request a refund because their package is late. This is showing up for one of my orders that I placed - and get this - it was shipped by an Amazon carrier, not even the USPS or UPS!!
And this is why we are getting these messages:
Amazon is telling customers to request a refund, package is lost
It’s bad enough we have to deal with all of these refund requests, but now Amazon is telling people to request a refund because their package is late. This is showing up for one of my orders that I placed - and get this - it was shipped by an Amazon carrier, not even the USPS or UPS!!
And this is why we are getting these messages:
606 replies
Seller_VPTojhikJPGtl
It was shipped with Amazon, so yeah requesting a refund is correct. Amazon knows it’s own shipping system well
Seller_RP13JNBQHKzk0
Just got a screen shot from a customer with the same message “You package is lost, you may request a refund from the seller” with a nice big “Request Refund” button.
Nice.
Seller_F7uVlO7XG2MEY
Talk about making a bad situation worse. Even in this mess Amazon has no consideration for their seller community. They well know that the postal system is overwhelmed. I have 3 people this morning ask for refunds–EVERYONE of those delivery confirmations show the item was scanned (moving) Yesterday obviously not lost. I have 2 more marked out for delivery-both requesting a refund and one that was delivered on the 12th who this morning after getting the Amazon email wants a refund because AMAZON said they can get one.
WHAT A TOTAL JOKE–why not send buyers a email letting them know of the postal issue and that items can be 2 weeks or more late-that is what many of mine are running. So if they get the refund and the packages get delivered are they going to return the item or send payment?? So now Amazon is giving away our products!!! Does Amazon care about the third party sellers???
Seller_nstkdGWZl0SW0
There are delays now up to 10 days at local post offices.
Seller_Yvu9QfhV55nVu
I did not read all posts…
But,if you buy labels via amazon, advioe buyers to open A-Z claim.
Seller_MgsYzGUjUb8iu
Don’t mean to worry anyone here, but as of this morning Amazon has “A2Z’d” about 85% of my orders from the last two weeks (and counting). TWO WEEKS of us shipping out FREE products! I am putting my store on Vacation setting for a few weeks until the mail gets back on track. Hope you all are doing better.
Seller_XUIA3DIEJQUQK
Well, you have to realize several things here. First and foremost, they want to try and limit every possibility of taking any action as they need to make their shareholders happy with some kind of gain in Q4 reports. So they will try and road block every path before they refund. Which is why they won’t acknowledge their own policies with buy shipping and A to Z policies unless you know how to work the amazon system. I’ve seen sever great templates that work most likely. But yes, amazon does have its way of negotiating the fine lines of how far they cross the policies at hand. To me as a customer, knowing the things I have accumulated through the years of selling on here, they are very shady, and I choose not to purchase here.
Seller_ZxL3Z88j1Um9a
I’m sure I’ll get hammed on the feedback for it, as always, but I’m telling customers that I won’t refund an order in transit. If they escalate to Amazon, I tell them the same thing.
Seller_1rmRI97pyEB5T
I just spoke to Seller Support and told her that I have had over 30 requests for refund in the last 2 days. She said not to refund anything until product is returned. She didn’t know why Amazon was sending out these messages and that since I buy all of my shipping through Amazon, I am covered by the guarantee policy.
Amazon is telling customers to request a refund, package is lost
It’s bad enough we have to deal with all of these refund requests, but now Amazon is telling people to request a refund because their package is late. This is showing up for one of my orders that I placed - and get this - it was shipped by an Amazon carrier, not even the USPS or UPS!!
And this is why we are getting these messages:
Amazon is telling customers to request a refund, package is lost
It’s bad enough we have to deal with all of these refund requests, but now Amazon is telling people to request a refund because their package is late. This is showing up for one of my orders that I placed - and get this - it was shipped by an Amazon carrier, not even the USPS or UPS!!
And this is why we are getting these messages:
Amazon is telling customers to request a refund, package is lost
It’s bad enough we have to deal with all of these refund requests, but now Amazon is telling people to request a refund because their package is late. This is showing up for one of my orders that I placed - and get this - it was shipped by an Amazon carrier, not even the USPS or UPS!!
And this is why we are getting these messages:
606 replies
606 replies
Seller_VPTojhikJPGtl
It was shipped with Amazon, so yeah requesting a refund is correct. Amazon knows it’s own shipping system well
Seller_RP13JNBQHKzk0
Just got a screen shot from a customer with the same message “You package is lost, you may request a refund from the seller” with a nice big “Request Refund” button.
Nice.
Seller_F7uVlO7XG2MEY
Talk about making a bad situation worse. Even in this mess Amazon has no consideration for their seller community. They well know that the postal system is overwhelmed. I have 3 people this morning ask for refunds–EVERYONE of those delivery confirmations show the item was scanned (moving) Yesterday obviously not lost. I have 2 more marked out for delivery-both requesting a refund and one that was delivered on the 12th who this morning after getting the Amazon email wants a refund because AMAZON said they can get one.
WHAT A TOTAL JOKE–why not send buyers a email letting them know of the postal issue and that items can be 2 weeks or more late-that is what many of mine are running. So if they get the refund and the packages get delivered are they going to return the item or send payment?? So now Amazon is giving away our products!!! Does Amazon care about the third party sellers???
Seller_nstkdGWZl0SW0
There are delays now up to 10 days at local post offices.
Seller_Yvu9QfhV55nVu
I did not read all posts…
But,if you buy labels via amazon, advioe buyers to open A-Z claim.
Seller_MgsYzGUjUb8iu
Don’t mean to worry anyone here, but as of this morning Amazon has “A2Z’d” about 85% of my orders from the last two weeks (and counting). TWO WEEKS of us shipping out FREE products! I am putting my store on Vacation setting for a few weeks until the mail gets back on track. Hope you all are doing better.
Seller_XUIA3DIEJQUQK
Well, you have to realize several things here. First and foremost, they want to try and limit every possibility of taking any action as they need to make their shareholders happy with some kind of gain in Q4 reports. So they will try and road block every path before they refund. Which is why they won’t acknowledge their own policies with buy shipping and A to Z policies unless you know how to work the amazon system. I’ve seen sever great templates that work most likely. But yes, amazon does have its way of negotiating the fine lines of how far they cross the policies at hand. To me as a customer, knowing the things I have accumulated through the years of selling on here, they are very shady, and I choose not to purchase here.
Seller_ZxL3Z88j1Um9a
I’m sure I’ll get hammed on the feedback for it, as always, but I’m telling customers that I won’t refund an order in transit. If they escalate to Amazon, I tell them the same thing.
Seller_1rmRI97pyEB5T
I just spoke to Seller Support and told her that I have had over 30 requests for refund in the last 2 days. She said not to refund anything until product is returned. She didn’t know why Amazon was sending out these messages and that since I buy all of my shipping through Amazon, I am covered by the guarantee policy.
Seller_VPTojhikJPGtl
It was shipped with Amazon, so yeah requesting a refund is correct. Amazon knows it’s own shipping system well
Seller_VPTojhikJPGtl
It was shipped with Amazon, so yeah requesting a refund is correct. Amazon knows it’s own shipping system well
Seller_RP13JNBQHKzk0
Just got a screen shot from a customer with the same message “You package is lost, you may request a refund from the seller” with a nice big “Request Refund” button.
Nice.
Seller_RP13JNBQHKzk0
Just got a screen shot from a customer with the same message “You package is lost, you may request a refund from the seller” with a nice big “Request Refund” button.
Nice.
Seller_F7uVlO7XG2MEY
Talk about making a bad situation worse. Even in this mess Amazon has no consideration for their seller community. They well know that the postal system is overwhelmed. I have 3 people this morning ask for refunds–EVERYONE of those delivery confirmations show the item was scanned (moving) Yesterday obviously not lost. I have 2 more marked out for delivery-both requesting a refund and one that was delivered on the 12th who this morning after getting the Amazon email wants a refund because AMAZON said they can get one.
WHAT A TOTAL JOKE–why not send buyers a email letting them know of the postal issue and that items can be 2 weeks or more late-that is what many of mine are running. So if they get the refund and the packages get delivered are they going to return the item or send payment?? So now Amazon is giving away our products!!! Does Amazon care about the third party sellers???
Seller_F7uVlO7XG2MEY
Talk about making a bad situation worse. Even in this mess Amazon has no consideration for their seller community. They well know that the postal system is overwhelmed. I have 3 people this morning ask for refunds–EVERYONE of those delivery confirmations show the item was scanned (moving) Yesterday obviously not lost. I have 2 more marked out for delivery-both requesting a refund and one that was delivered on the 12th who this morning after getting the Amazon email wants a refund because AMAZON said they can get one.
WHAT A TOTAL JOKE–why not send buyers a email letting them know of the postal issue and that items can be 2 weeks or more late-that is what many of mine are running. So if they get the refund and the packages get delivered are they going to return the item or send payment?? So now Amazon is giving away our products!!! Does Amazon care about the third party sellers???
Seller_scUmcD2UqLMjx
Amazon’s silence is deafening.
Seller_nstkdGWZl0SW0
There are delays now up to 10 days at local post offices.
Seller_nstkdGWZl0SW0
There are delays now up to 10 days at local post offices.
Seller_Yvu9QfhV55nVu
I did not read all posts…
But,if you buy labels via amazon, advioe buyers to open A-Z claim.
Seller_Yvu9QfhV55nVu
I did not read all posts…
But,if you buy labels via amazon, advioe buyers to open A-Z claim.
Seller_MgsYzGUjUb8iu
Don’t mean to worry anyone here, but as of this morning Amazon has “A2Z’d” about 85% of my orders from the last two weeks (and counting). TWO WEEKS of us shipping out FREE products! I am putting my store on Vacation setting for a few weeks until the mail gets back on track. Hope you all are doing better.
Seller_MgsYzGUjUb8iu
Don’t mean to worry anyone here, but as of this morning Amazon has “A2Z’d” about 85% of my orders from the last two weeks (and counting). TWO WEEKS of us shipping out FREE products! I am putting my store on Vacation setting for a few weeks until the mail gets back on track. Hope you all are doing better.
Seller_XUIA3DIEJQUQK
Well, you have to realize several things here. First and foremost, they want to try and limit every possibility of taking any action as they need to make their shareholders happy with some kind of gain in Q4 reports. So they will try and road block every path before they refund. Which is why they won’t acknowledge their own policies with buy shipping and A to Z policies unless you know how to work the amazon system. I’ve seen sever great templates that work most likely. But yes, amazon does have its way of negotiating the fine lines of how far they cross the policies at hand. To me as a customer, knowing the things I have accumulated through the years of selling on here, they are very shady, and I choose not to purchase here.
Seller_XUIA3DIEJQUQK
Well, you have to realize several things here. First and foremost, they want to try and limit every possibility of taking any action as they need to make their shareholders happy with some kind of gain in Q4 reports. So they will try and road block every path before they refund. Which is why they won’t acknowledge their own policies with buy shipping and A to Z policies unless you know how to work the amazon system. I’ve seen sever great templates that work most likely. But yes, amazon does have its way of negotiating the fine lines of how far they cross the policies at hand. To me as a customer, knowing the things I have accumulated through the years of selling on here, they are very shady, and I choose not to purchase here.
Seller_ZxL3Z88j1Um9a
I’m sure I’ll get hammed on the feedback for it, as always, but I’m telling customers that I won’t refund an order in transit. If they escalate to Amazon, I tell them the same thing.
Seller_ZxL3Z88j1Um9a
I’m sure I’ll get hammed on the feedback for it, as always, but I’m telling customers that I won’t refund an order in transit. If they escalate to Amazon, I tell them the same thing.
Seller_1rmRI97pyEB5T
I just spoke to Seller Support and told her that I have had over 30 requests for refund in the last 2 days. She said not to refund anything until product is returned. She didn’t know why Amazon was sending out these messages and that since I buy all of my shipping through Amazon, I am covered by the guarantee policy.
Seller_1rmRI97pyEB5T
I just spoke to Seller Support and told her that I have had over 30 requests for refund in the last 2 days. She said not to refund anything until product is returned. She didn’t know why Amazon was sending out these messages and that since I buy all of my shipping through Amazon, I am covered by the guarantee policy.
