Related Account Deactivation
A few weeks prior to Amazon deactivating my account, my boyfriend and I ended our relationship. During our time together, my boyfriend maintained his own Amazon seller account, registered under his legal name, Social Security number, address, bank information, and credit/debit cards. I would like to emphasize that I had no affiliation with his Amazon account.
I have always operated my own separate Amazon seller account for private label FBA. My account is registered under my own legal name, Social Security number, address, bank information, and credit/debit cards. While we were dating, I occasionally accessed my Amazon account using either my phone or his computer when I was at his residence. I believe this may have caused Amazon to associate my account with his and subsequently deactivate it.
As we were only dating, we do not have any formal separation or divorce documents. Below is the notice I received from Amazon regarding the account deactivation:
"Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account. You have a separate account which was enforced for violating one of our policies. As a result, you may no longer use this account to sell on Amazon.com."
Related Account Deactivation
A few weeks prior to Amazon deactivating my account, my boyfriend and I ended our relationship. During our time together, my boyfriend maintained his own Amazon seller account, registered under his legal name, Social Security number, address, bank information, and credit/debit cards. I would like to emphasize that I had no affiliation with his Amazon account.
I have always operated my own separate Amazon seller account for private label FBA. My account is registered under my own legal name, Social Security number, address, bank information, and credit/debit cards. While we were dating, I occasionally accessed my Amazon account using either my phone or his computer when I was at his residence. I believe this may have caused Amazon to associate my account with his and subsequently deactivate it.
As we were only dating, we do not have any formal separation or divorce documents. Below is the notice I received from Amazon regarding the account deactivation:
"Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account. You have a separate account which was enforced for violating one of our policies. As a result, you may no longer use this account to sell on Amazon.com."
2 replies
April_Amazon
Hello @Seller_4zXeURC63atX0,
I appreciate you reaching out through our Forums. I understand how challenging it can be to manage issues with a related account, and recognize the inconvenience this has caused you. Thank you also for sharing the Performance Notification. With this information, and help from an internal team, I have better ability to research your specific situation.
I would like to suggest you review this information: Address a Multiple Accounts Policy Violations and also : Comply with Amazon’s Multiple Account policy
In order to reinstate your selling account, you will need to reinstate the related account or provide evidence the accounts are not related.
The information to correct a related account is based on your situation. Your situation fits: Your former spouse/partner might still have access to their account. This is what is required to resolve this type of relation:
- If you filed for legal separation (or divorce) from your spouse or partner with their government or court, submit the notice of separation (or court-certified divorce decree), or similar official document (if you cannot submit such references, you should explain why).
- Explanation as to why your ex-spouse still has access to your account and why you still have access to his account and what role/services do you provide to the other Amazon business now or have provided in the past.
- If you cannot provide all required document types, you would need to explain why you do not have the information in your dispute.
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
I hope this will give you greater understanding and a path for a successful appeal. I do want you be able to get through this.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_J46Ruz3VzvWCV
Yep, this would do it. You messed up with that.
The first part of April's post doesn't help, but you can start with the ...
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
Read over this thread on Related Accounts I wrote some years back and how to appeal (learn more)
You have identified the "signal" as she puts it and now have to write up a POA/Appeal to explain and convince Amazon.
Use the rest to explain things ...
Overall admit to YOU logging into your account on his device and at his location, that HE never logged into your account nor has access to it, that you have updated your password and will only log in from your device and address.
Also include documents to verify your Legal Entity and Business Address as being separate from his account.
Related Account Deactivation
A few weeks prior to Amazon deactivating my account, my boyfriend and I ended our relationship. During our time together, my boyfriend maintained his own Amazon seller account, registered under his legal name, Social Security number, address, bank information, and credit/debit cards. I would like to emphasize that I had no affiliation with his Amazon account.
I have always operated my own separate Amazon seller account for private label FBA. My account is registered under my own legal name, Social Security number, address, bank information, and credit/debit cards. While we were dating, I occasionally accessed my Amazon account using either my phone or his computer when I was at his residence. I believe this may have caused Amazon to associate my account with his and subsequently deactivate it.
As we were only dating, we do not have any formal separation or divorce documents. Below is the notice I received from Amazon regarding the account deactivation:
"Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account. You have a separate account which was enforced for violating one of our policies. As a result, you may no longer use this account to sell on Amazon.com."
Related Account Deactivation
A few weeks prior to Amazon deactivating my account, my boyfriend and I ended our relationship. During our time together, my boyfriend maintained his own Amazon seller account, registered under his legal name, Social Security number, address, bank information, and credit/debit cards. I would like to emphasize that I had no affiliation with his Amazon account.
I have always operated my own separate Amazon seller account for private label FBA. My account is registered under my own legal name, Social Security number, address, bank information, and credit/debit cards. While we were dating, I occasionally accessed my Amazon account using either my phone or his computer when I was at his residence. I believe this may have caused Amazon to associate my account with his and subsequently deactivate it.
As we were only dating, we do not have any formal separation or divorce documents. Below is the notice I received from Amazon regarding the account deactivation:
"Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account. You have a separate account which was enforced for violating one of our policies. As a result, you may no longer use this account to sell on Amazon.com."
Related Account Deactivation
A few weeks prior to Amazon deactivating my account, my boyfriend and I ended our relationship. During our time together, my boyfriend maintained his own Amazon seller account, registered under his legal name, Social Security number, address, bank information, and credit/debit cards. I would like to emphasize that I had no affiliation with his Amazon account.
I have always operated my own separate Amazon seller account for private label FBA. My account is registered under my own legal name, Social Security number, address, bank information, and credit/debit cards. While we were dating, I occasionally accessed my Amazon account using either my phone or his computer when I was at his residence. I believe this may have caused Amazon to associate my account with his and subsequently deactivate it.
As we were only dating, we do not have any formal separation or divorce documents. Below is the notice I received from Amazon regarding the account deactivation:
"Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account. You have a separate account which was enforced for violating one of our policies. As a result, you may no longer use this account to sell on Amazon.com."
2 replies
2 replies
April_Amazon
Hello @Seller_4zXeURC63atX0,
I appreciate you reaching out through our Forums. I understand how challenging it can be to manage issues with a related account, and recognize the inconvenience this has caused you. Thank you also for sharing the Performance Notification. With this information, and help from an internal team, I have better ability to research your specific situation.
I would like to suggest you review this information: Address a Multiple Accounts Policy Violations and also : Comply with Amazon’s Multiple Account policy
In order to reinstate your selling account, you will need to reinstate the related account or provide evidence the accounts are not related.
The information to correct a related account is based on your situation. Your situation fits: Your former spouse/partner might still have access to their account. This is what is required to resolve this type of relation:
- If you filed for legal separation (or divorce) from your spouse or partner with their government or court, submit the notice of separation (or court-certified divorce decree), or similar official document (if you cannot submit such references, you should explain why).
- Explanation as to why your ex-spouse still has access to your account and why you still have access to his account and what role/services do you provide to the other Amazon business now or have provided in the past.
- If you cannot provide all required document types, you would need to explain why you do not have the information in your dispute.
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
I hope this will give you greater understanding and a path for a successful appeal. I do want you be able to get through this.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_J46Ruz3VzvWCV
Yep, this would do it. You messed up with that.
The first part of April's post doesn't help, but you can start with the ...
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
Read over this thread on Related Accounts I wrote some years back and how to appeal (learn more)
You have identified the "signal" as she puts it and now have to write up a POA/Appeal to explain and convince Amazon.
Use the rest to explain things ...
Overall admit to YOU logging into your account on his device and at his location, that HE never logged into your account nor has access to it, that you have updated your password and will only log in from your device and address.
Also include documents to verify your Legal Entity and Business Address as being separate from his account.
April_Amazon
Hello @Seller_4zXeURC63atX0,
I appreciate you reaching out through our Forums. I understand how challenging it can be to manage issues with a related account, and recognize the inconvenience this has caused you. Thank you also for sharing the Performance Notification. With this information, and help from an internal team, I have better ability to research your specific situation.
I would like to suggest you review this information: Address a Multiple Accounts Policy Violations and also : Comply with Amazon’s Multiple Account policy
In order to reinstate your selling account, you will need to reinstate the related account or provide evidence the accounts are not related.
The information to correct a related account is based on your situation. Your situation fits: Your former spouse/partner might still have access to their account. This is what is required to resolve this type of relation:
- If you filed for legal separation (or divorce) from your spouse or partner with their government or court, submit the notice of separation (or court-certified divorce decree), or similar official document (if you cannot submit such references, you should explain why).
- Explanation as to why your ex-spouse still has access to your account and why you still have access to his account and what role/services do you provide to the other Amazon business now or have provided in the past.
- If you cannot provide all required document types, you would need to explain why you do not have the information in your dispute.
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
I hope this will give you greater understanding and a path for a successful appeal. I do want you be able to get through this.
I look forward to your response. Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_4zXeURC63atX0,
I appreciate you reaching out through our Forums. I understand how challenging it can be to manage issues with a related account, and recognize the inconvenience this has caused you. Thank you also for sharing the Performance Notification. With this information, and help from an internal team, I have better ability to research your specific situation.
I would like to suggest you review this information: Address a Multiple Accounts Policy Violations and also : Comply with Amazon’s Multiple Account policy
In order to reinstate your selling account, you will need to reinstate the related account or provide evidence the accounts are not related.
The information to correct a related account is based on your situation. Your situation fits: Your former spouse/partner might still have access to their account. This is what is required to resolve this type of relation:
- If you filed for legal separation (or divorce) from your spouse or partner with their government or court, submit the notice of separation (or court-certified divorce decree), or similar official document (if you cannot submit such references, you should explain why).
- Explanation as to why your ex-spouse still has access to your account and why you still have access to his account and what role/services do you provide to the other Amazon business now or have provided in the past.
- If you cannot provide all required document types, you would need to explain why you do not have the information in your dispute.
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
I hope this will give you greater understanding and a path for a successful appeal. I do want you be able to get through this.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_J46Ruz3VzvWCV
Yep, this would do it. You messed up with that.
The first part of April's post doesn't help, but you can start with the ...
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
Read over this thread on Related Accounts I wrote some years back and how to appeal (learn more)
You have identified the "signal" as she puts it and now have to write up a POA/Appeal to explain and convince Amazon.
Use the rest to explain things ...
Overall admit to YOU logging into your account on his device and at his location, that HE never logged into your account nor has access to it, that you have updated your password and will only log in from your device and address.
Also include documents to verify your Legal Entity and Business Address as being separate from his account.
Seller_J46Ruz3VzvWCV
Yep, this would do it. You messed up with that.
The first part of April's post doesn't help, but you can start with the ...
You will need to prove you no longer have any shared signals between the two accounts and when the signals ended. This is mandatory, and if the signals continue, this will prevent the appeal from being accepted.
- Have you identified the ways you were related? Can you stop this from happening?
- Do you still have access to each other's accounts?
- Are you located at the same address?
- Do you share anything at all in your businesses?
- What do you believe are linking the two accounts?
- Is it possible his account can be reactivated? This is probably going to be necessary unless you are able to identify and discontinue ALL related signals.
Read over this thread on Related Accounts I wrote some years back and how to appeal (learn more)
You have identified the "signal" as she puts it and now have to write up a POA/Appeal to explain and convince Amazon.
Use the rest to explain things ...
Overall admit to YOU logging into your account on his device and at his location, that HE never logged into your account nor has access to it, that you have updated your password and will only log in from your device and address.
Also include documents to verify your Legal Entity and Business Address as being separate from his account.
