$2,500 for FBM return shipping
Hi everyone, I'm a new Amazon seller.
In January I had 1 FBM return and Amazon automatically provided the customer with a return label. Then in Feb I was shocked, UPS deducted $2500 return shipping fee from my account through Amazon, CASE has not been able to help me to solve the problem, UPS refused to re-measure the size and weight. the data provided by UPS shows the size and weight is completely different from my product, I suspect that the customer has returned the wrong product but can't be contacted anymore. Does anyone know how to complain about FBM return shipping charges? Thank you!
3 replies
Seller_5MN2JOren14mj
We are convinced that Amazon received the wrong charge and not that the customer returned the wrong product. 1ZH92F629038519932
KJ_Amazon
Hello @Seller_wGp1pmiqHjda2. Thank you for checking in about that return shipment and carrier adjustment.
Carrier shipping correction charges
Shipping-correction charges may be applied if the package that the item is returned in is larger or smaller than reported on the shipment. Customers may package their returned product differently than how the products were received.
If you wish to dispute the adjustment received for the return shipment, please submit that dispute to seller support with specific details about the size of the return shipment packaging, with photos if possible.
If you share the Case ID, I can monitor the dispute.
