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Amazon would not remove product review posted as a seller feedback
I hope one of the MODs can help me here. @KJ_Amazon?
Order ID: 111-7759398-4813846
Seller Support Case ID: 16615875531
A buyer left us the following seller feedback:
"The trackpad on this is super wierd. It's like there is a rubber coating on it which cause friction when using. I thought this was supposed to be a smooth glass trackpad. I really like all other specs but am wondering if this is some fake or knockoff because something doesn't feel right. Highly considering returning the laptop which is such a bummer. Was expecting it to be great given the price."
As you can see, this is a product review, which falls into a category of "Entire feedback comment is a product review", eligible for removal. Unfortunately, seller support's bot doesn't think that, replying to us with "We’re unable to remove this feedback because the feedback for order ID - 111-7759398-4813846 doesn't meet our guidelines for suppression".
I wish sellers wouldn't have to jump though the hoops to get such obvious things taken care of.
Thanks.
3 replies
Josh_Amazon
Hello @Seller_NzEmZKTEdcpPZ,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you're experiencing with this feedback removal request. Upon review of your case ID 16615875531, I can confirm that the answer provided by our Support team is correct. According to our feedback removal guidelines, this specific feedback doesn't fall within the criteria for removal.
For more information on this topic, please visit:
Can Amazon remove buyer feedback?
I realize this may not be the outcome you were hoping for. However, please understand that we are unable to provide a different resolution than the one given by our Support team, as it aligns with our policies.
Kind regards,
-Josh
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