Feedback on Amazon Customer Service being retained in our order feedback history? Moderator advice requested.
Looking for a moderators advice on this.
We received negative order feedback for an order that was taken care of by Amazon customer service.
From the customer:
order a replacement for a damaged life counter. never received the replacement. Sent the original back with tracking number via the carrier I was required to ship it through. Refusal to refund even after all steps have been followed. Terrible service from the initiated contact to the never -ending loop regarding refund. It is really unfortunate considering.
The customer never returned the item because the return tracking never got a single scan.
The replacement order was cancelled... I am thinking automatically because we never canceled it.
Now we have a 1-star review that Amazon refuses to cancel after we had ZERO interaction with the customer.
We reopened the support ticket about removing the feedback and -immediately- got a denial from 'tam-level2@amazon.com'. No human ever actually looked at our case.
So Amazon customer service tools (no communication with us) and we get dinged for it???
Feedback on Amazon Customer Service being retained in our order feedback history? Moderator advice requested.
Looking for a moderators advice on this.
We received negative order feedback for an order that was taken care of by Amazon customer service.
From the customer:
order a replacement for a damaged life counter. never received the replacement. Sent the original back with tracking number via the carrier I was required to ship it through. Refusal to refund even after all steps have been followed. Terrible service from the initiated contact to the never -ending loop regarding refund. It is really unfortunate considering.
The customer never returned the item because the return tracking never got a single scan.
The replacement order was cancelled... I am thinking automatically because we never canceled it.
Now we have a 1-star review that Amazon refuses to cancel after we had ZERO interaction with the customer.
We reopened the support ticket about removing the feedback and -immediately- got a denial from 'tam-level2@amazon.com'. No human ever actually looked at our case.
So Amazon customer service tools (no communication with us) and we get dinged for it???
0 replies
Feedback on Amazon Customer Service being retained in our order feedback history? Moderator advice requested.
Looking for a moderators advice on this.
We received negative order feedback for an order that was taken care of by Amazon customer service.
From the customer:
order a replacement for a damaged life counter. never received the replacement. Sent the original back with tracking number via the carrier I was required to ship it through. Refusal to refund even after all steps have been followed. Terrible service from the initiated contact to the never -ending loop regarding refund. It is really unfortunate considering.
The customer never returned the item because the return tracking never got a single scan.
The replacement order was cancelled... I am thinking automatically because we never canceled it.
Now we have a 1-star review that Amazon refuses to cancel after we had ZERO interaction with the customer.
We reopened the support ticket about removing the feedback and -immediately- got a denial from 'tam-level2@amazon.com'. No human ever actually looked at our case.
So Amazon customer service tools (no communication with us) and we get dinged for it???
Feedback on Amazon Customer Service being retained in our order feedback history? Moderator advice requested.
Looking for a moderators advice on this.
We received negative order feedback for an order that was taken care of by Amazon customer service.
From the customer:
order a replacement for a damaged life counter. never received the replacement. Sent the original back with tracking number via the carrier I was required to ship it through. Refusal to refund even after all steps have been followed. Terrible service from the initiated contact to the never -ending loop regarding refund. It is really unfortunate considering.
The customer never returned the item because the return tracking never got a single scan.
The replacement order was cancelled... I am thinking automatically because we never canceled it.
Now we have a 1-star review that Amazon refuses to cancel after we had ZERO interaction with the customer.
We reopened the support ticket about removing the feedback and -immediately- got a denial from 'tam-level2@amazon.com'. No human ever actually looked at our case.
So Amazon customer service tools (no communication with us) and we get dinged for it???
Feedback on Amazon Customer Service being retained in our order feedback history? Moderator advice requested.
Looking for a moderators advice on this.
We received negative order feedback for an order that was taken care of by Amazon customer service.
From the customer:
order a replacement for a damaged life counter. never received the replacement. Sent the original back with tracking number via the carrier I was required to ship it through. Refusal to refund even after all steps have been followed. Terrible service from the initiated contact to the never -ending loop regarding refund. It is really unfortunate considering.
The customer never returned the item because the return tracking never got a single scan.
The replacement order was cancelled... I am thinking automatically because we never canceled it.
Now we have a 1-star review that Amazon refuses to cancel after we had ZERO interaction with the customer.
We reopened the support ticket about removing the feedback and -immediately- got a denial from 'tam-level2@amazon.com'. No human ever actually looked at our case.
So Amazon customer service tools (no communication with us) and we get dinged for it???
