I received a food and product safety violation, which has now escalated to a repeated violation. When I first received the notice, I was informed that I would not be penalized, but Amazon deducted many points from my account, leading to its deactivation due to low account health. The appeal process for this violation has been poorly designed by Amazon.

When I attempted to submit my appeal regarding the food and product safety issue, a case was created with the name "US - Food and Product Safety - ASIN: B08B6F2Y69." This case is currently with seller support, and they need to forward the documents. However, the seller agent has denied my request to forward them, stating that I should provide the documents to Amazon as indicated. When I clicked to submit the appeal, Amazon created the case with seller support, but the agent is not cooperating.

I am very frustrated and unsure of what to do. Please advise me on how to proceed. Additionally, I have not received any response regarding the

this is the case id case ID 16385653041