A customer provided negative feedback on our store for having cancelled their order after they had specifically requested that we cancel their order. Would this not constitute as abuse?

Order ID: 112-5343957-8774604

Regarding the order number 112-9995164-3125035, the customer claimed that he bought two in our store and one of them was redundant and needed to be returned. Our warehouse has processed the customer's refund as soon as we received the customer's package. However, since the chat record box shows the order number 112-5381110-0985809, we have processed the refund to the customer 112-5381110-0985809. Please note that the customer Only one was returned, but the customer has now received a refund for both packages. We have also consulted the Amazon platform staff before, and they said that the refund for 112-5381110-0985809 was successful, but the customer still denied this statement. We are currently forced to refund two orders to our customers. Who can help us?

@Seller_ovM5p622oIbGp@Seller_1bGY2ydIU3isE@Seller_guPeMXBrBxqyU@Seller_1KYLYkgAlu4xX

Please help.

The buyer submitted a return for 4 items. AMAZON only provided them with 1 prepaid return label. The customer made copies of the return label and attached it to each item. UPS only delivered one item and noted that the other 3 would be returned to the sender (buyer). The buyer never received the items back. When we reached out to seller support, they were not helpful and said that we would have to reach out to UPS and try to recover the items. When we contacted UPS, they said that for the return tracking number, we are not considered the sender and only the sender can submit a claim/investigation. We communicated this to AMAZON seller support and they said that the buyer would then have to deal with UPS. The buyer tried with UPS as well and they did not want to open a claim or try to find the items. In the end, both the buyer and us agreed on a compromise partial refund for the order. Prior to us processing the refund, we see an A-Z claim opened for this order. We have refunded the buyer according to our agreement. Can someone from AMZ please help ensure this A-Z is closed and not have it affect our ODR.

Amazon should have provided the customer 4 return labels in the first place. This whole mess is due to Amazon's fault. :(

Please help! Order ID: 112-8776395-3335435