RECEIVED AN EMPTY PACKAGE AND OTHER ITEMS IN THE RETURN, BUT THE SAFETY CLAIM WAS NOT CONSIDERED
Case 1: We sent the package as per usual, but the item we received in return was completely counterfeit. I attempted to file a claim with the safety team, but their system indicated that the product wasn’t eligible for a claim. The dashboard showed that the product had been delivered, even though it hadn’t been properly updated to reflect the actual situation.
Case 2: When I received the returned package, it was completely empty. I filed a claim for this issue, but it was denied. As a result, the seller has experienced a total loss.
13 replies
Seller_jezogvOdUv8CX
Sir My Order is for 5000 and its cancel and deliver to costumer even i followup with amazon last 5 month no response
Seller_Kj4AZgvjEqNIB
same problem the amazon was not secured for sellers
Seller_ezzB0Dr3s8Ebd
i think all sellers are facing this issues
Seller_eW7LHXy0bg1og
Same with me. I received 6 empty packages from single buyer.
Seller_Y6efEWNcykEZk
I am receiving one wrong returned order per day, and Amazon is not approving this. It is very frustrating.
Adam_Amazon_
Hello @Seller_rIzTBhRBP3jmb,
Thank you for your post.
Can you share the Claim Id and the order Id ?
Adam
Seller_y5Dj2Izjz45RS
same issue 3 package empth safety claim denied
Seller_y5Dj2Izjz45RS
same got empty package and didnt got claim and in other product delivered and customer got refund saying didnt received
