Invalid Charge Method! WE are locked out of our account.

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Seller_89SSu7KfSY8xq

Invalid Charge Method! WE are locked out of our account.

We have a charge method which has been working for a long time associated with our seller account.

All of a sudden we have an error message saying our charge method is invalid and we can't get into our account.

Does anyone have a fix for this? This is crazy. Just before Prime Day as well.

Any help is welcomed

Thanks

830 views
22 replies
Tags:Payments
60
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22 replies
user profile
Seller_4zBzdtgCyS9EI

@Rose_Amazon

@Jim_Amazon

@Quincy_Amazon

20
user profile
Seller_kIukTwdhvntAp

Go into your BUYER side and be sure that the card there is not expired.

Having an invalid card there will screw up your seller side as well.

52
user profile
Seller_IoqKS6j8cPXMF

It has to be a credit card a debit card will not work

15
user profile
Seller_GI2tDlZptbrw8

We are also locked out of our account.

What is going on? Tried another card still rejected.

00
user profile
Seller_ZePPVKTpDdaHM

You can use your personal card which was issued in the US (unless you don't have a company credit card)

I reinstated my account thanks to my personal credit card

01
user profile
Seller_jdQNopmMHrLrk

I am having the same issue

It doesn't matter what credit/debit I use, all of which are valid, and support has been no help at all.

10
user profile
Seller_0XMGrf16GzjB8

This happened to my account as well a few weeks ago. From what I recall you update the information right on the login page, correct me if I am mistaken.

00
user profile
Seller_f4a7xAPCCSMqD

Any chance the card is a Mastercard?

00
user profile
Seller_eYQYzO78l0ZzU

Same happened to me a few days ago. I've had the same card for a year now and never had an issue. They also said it was an incorrect card that I never even use. And then my payment didn't go through because of it, even though I put it back to my business card. Had to do a "Pay me" days later.

00
user profile
Seller_1JKvYSImuumry

why we didn't get help about our payment.we don't do u nd understand Amazon policy.only payment deduct from our account.but we didn't get any payment for our sold items

00

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