Stuck between Account Health and Seller Support

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Seller_FKLCcbCceiUt9

Stuck between Account Health and Seller Support

Currently we have a repeating issue related to a specific product family.

Policy Violation Warning: Incorrect Variation(s)

This same warning has taken place 5 time since June 19th.

Each time, once I reach out and someone looks at the issue, the violation is removed.

Each time, the family is destroyed and takes time to put back together.

After about a week or two, the warning pops up again and we repeat the same process.

I have talked with seller support, brand registry support, account health support.

We now have the same violation once again and currently, Account health support is saying that they need Brand registry support to greenlight the family before they can remove the violation.

Brand registry wont be able to greenlight the family until the violation is removed from the parent asin.

I am stuck between two teams waiting for the other to act and getting account health team outreach due to the issue.

Does anyone know a mod that might be a good resource for escalation as the left hand doesn't seem to know what the right hand is doing.

Case ID 15933535201

@Atlas_Amazon

@Jurgen_Amazon

@Ricardo_Amazon

@Sunnie_Amazon

@Joey_Amazon

@KJ_Amazon

@Dominic_Amazon

@Emet_Amazon

@TaylorR_Amazon

@CR_Amazon

@LeviDylan_Amazon

@Nikki_Amazon

@Connor_Amazon

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Tags:Account Health
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Levi_Dylan_Amazon

Hello @Seller_FKLCcbCceiUt9,

Thank you for posting here on the forums.

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Seller_FKLCcbCceiUt9
Policy Violation Warning: Incorrect Variation(s)
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I see that you have received policy violation warnings for incorrect variations several times and you would like to have this reviewed.

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Seller_FKLCcbCceiUt9

Case ID 15933535201

View post

I have reviewed the case ID that you shared and I can see that this has been raised up to the appropriate team as of yesterday. I would like to keep an eye on this with you. If you see any updates please let me know here in this thread. If I see any movement I will do the same.

The forums community and I are here to support you.

Wishing you the best,

LeviDylan

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Seller_nKofDgMZEAY1H

I completely understand your pain. I’ve been trapped in this cycle too, with the same policy violation dragging on for months. Each time I reach out, the violation gets removed, only for it to resurface later, destroying my product family repeatedly. It feels like we’re caught in a never-ending loop with no resolution in sight. Amazon's lack of communication between teams is infuriating, and it’s devastating to watch your hard work fall apart. They don't care

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