Countries
Read only
seller account data glitch, unable to see seller account data on several seller pages
It's July 7, 2024 at 8:15 pm (eastern).
Subject: The seller account data glitch
unable to see seller account data on several seller pages:
The Order page not showing recent orders. refreshed the page several times, and even restarted the computer. if choose 3-day orders, only see the last month's orders. no latest orders are showing.
The payment dashboard is missing "Product charges," and "Refunded expense." only see others.
The "Transaction View" page shows all sales amounts in the "OTHERS" category and zero (0) for all other categories.
Have no idea what Amazon is doing to my account. Amazon changed my storefront name by itself without my consent. The storefront name I had since 2022 and previously Amazon never had any issue with it. It was available that's why Amazon allowed me to have my storefront name but now it has changed to "Placeholder123456."
2 replies
Emet_Amazon
Hello @Seller_mvqO5Ti8ivUSx,
Thank you for posting your concern with your account.
Seeing as you posted your concerns in the account health category, it may not have the appropriate visibility for your concerns. I have reached out to our community managers to follow up with you on this concern. I would ask if you have any additional information you can provide or related case ID to also post them here for their review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_mvqO5Ti8ivUSx
Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it? Also, if you can share any additional information you consider relevant to help you, feel free to share it with me.
I look forward to hearing from you.
Have a great day!
Nano
Similar Discussions
