Hi Amazon team,

I have the case# 17035713841 in which we shipped 20 units of Samsung Galaxy Watch Ultra 47mm LTE Titanium Gray, New Sealed but Amazon only received 15 units.... Later on, an investigation was arranged and yes, Amazon confirmed we shipped 20 units but claimed that those 5 missing units were sent in with an unexpected FNSKU than planned.... That is so wrong....

We always print all product labels with one roll of paper for one shipment and we processed each shipment at a time. Then, later on, before a package is sealed and shipped out, it has to go through 3 layers of checking points and security to make sure everything is correct.

We are beyond upset and frustrated because lately, Amazon representatives was seemed to be trained to give us that kind of unacceptable answer as products were shipped in with a different product labels than planned.... who would do that to let their inventory to be lost? We don't think so.

There was no communication with us prior to our case and there was still an option for us to open a case for investigation, but then gave us that answer to blame us not shipping products correctly.

We are demanding our inventory to either be added correctly or reimbursement for all 5 missing units.

THIS UNTRUE DENIAL REASON SHOULD BE STOPPED

@Bryce_Amazon@Jameson_Amazon@KJ_Amazon@Tiff_Amazon@TaylorR_Amazon @Topher_Amazon Please help us with this case

Thank you so much!

10/21/2024 5X WATCH-ULTRA-47-GRAY-NEW