Hello,

We are facing a serious issue with fraudulent returns on Amazon. A buyer from Gujarat recently purchased multiple products from our brand Shree Devansh Copper Industries, including our premium copper water bottles. However, instead of returning the original items, the buyer sent back different and defective products—such as plastic bottles—in place of our genuine copper bottles.

This has not only caused financial loss but also impacts our brand reputation. We request guidance on how to address this issue and prevent such fraudulent activities in the future.

Thank you for your support.

Regards,

Shree Devansh Copper Industries

As an online seller, one of the biggest headaches we face is fraudulent RTO (Return to Origin) returns. Some customers place an order with no intention of keeping it, just to return it after it's been shipped. This leads to financial losses, wasted time, and extra effort. To make matters worse, delivery partners sometimes don't properly verify the details, which allows these returns to happen unchecked.

To combat this, linking a customer's Aadhar number to their account could help verify their identity and address before shipping out the order. It’ll make sure we’re sending products to legitimate buyers only. Another simple fix would be to require buyers to confirm their order before it’s shipped. A quick SMS or email confirmation could prevent unnecessary returns.

Delivery partners also play a key role here. They should be double-checking the customer’s details before they even ship the product, ensuring we’re not sending packages to people who aren’t serious buyers. If delivery partners are held more accountable, it could save us all a lot of hassle.

By taking these steps, we can reduce fraudulent returns, save costs, and make the whole process smoother for everyone involved.

amazon platform can be good Dear Amazon Seller Support Team,

I hope this message finds you well. I am writing to urgently address a critical issue that has been severely impacting my business. I have encountered multiple instances where customers are returning items that do not match the products I originally shipped, yet they are still receiving full refunds. This situation is causing significant financial loss and is detrimental to my operations as a seller on Amazon.

Here are the key concerns I would like to highlight:

Fraudulent Returns: I have observed several cases where customers have returned items that are different from what was shipped. Despite providing evidence and detailed reports, I have not received adequate resolution, and these customers are receiving full refunds. This situation is not only unfair but also unsustainable for my business.

Delivery Partners' Involvement: In some cases, it appears that delivery partners or delivery personnel might be involved in these fraudulent activities. There are instances where the returned packages seem to have been tampered with, or the items do not correspond to the original shipments. This raises concerns about potential collusion or negligence on the part of delivery personnel.

Lack of Support and Resolution: Despite raising these issues through the standard support channels, I have not received effective solutions or preventive measures. The process for handling these cases seems to be heavily biased towards customer protection without sufficient consideration for the seller’s perspective.

Impact on Business: The financial losses from these fraudulent returns are accumulating and are becoming increasingly damaging to my business. The lack of effective measures to address and prevent such fraud is eroding trust in the platform and affecting my ability to sustain my operations.

I kindly request that Amazon take the following actions to address these issues:

Review and Investigate: Conduct a thorough review and investigation of the specific cases of fraudulent returns and delivery partner involvement. Implement stricter controls and audits to identify and mitigate such fraudulent activities.

Strengthen Seller Protection: Enhance measures to protect sellers from fraudulent returns and ensure that there is a fair process for resolving disputes. Consider implementing better verification systems for returns and refunds.

Improve Communication and Support: Provide more effective support and clearer communication channels for sellers facing these issues. Offer practical solutions and preventive measures to help safeguard against such fraud.

Collaborate with Delivery Partners: Work closely with delivery partners to ensure that there are checks and balances in place to prevent tampering or involvement in fraudulent activities.

I appreciate your prompt attention to this matter and look forward to your response. It is essential for me to continue operating on Amazon with confidence that my business is protected from fraudulent practices.

Thank you for your understanding and support.

Best regards,

BHARAT SPORTS