Feedback Removal Request for OrderID: 701-0993390-8641066
The customer wanted to remove their negative feedback for the order with Order ID 701-0993390-8641066. Despite sending written directives and links, they were unable to do so. Therefore, they sought support from the seller and Amazon to remove the negative feedback. No results were achieved for cases 17368092111 and 17373384491 opened with Amazon Seller Service. I request that the cases and the correspondence with the customer through the Message Center be reviewed again to remove the negative feedback. @Jurgen_Amazon @Ricardo_Amazon
25 replies
Seller_3dUfZtbWEpuGj
701-0056379-2514627
701-9826963-4605028
Unfortunately, giving negative feedback is easy, but removing it is very difficult. Customers fail to do this.
@Ricardo_Amazon @Jurgen_Amazon @Christine_Amazon @Lucre_Amzn
Seller_kDW14cyu6pNYf
@Ricardo_Amazon
ORDER 1 : 702-0455652-8188243
ORDER 2 : 701-3046790-5412225
Subject: Request for Removal of Unfair Negative Feedback
Dear Amazon Support Team,
I hope you are doing well. I am reaching out to request a review and removal of two negative feedback comments that have significantly impacted my seller performance. I strongly believe these feedbacks were unfairly given, possibly even in bad faith.
The first negative feedback was due to a cancellation request for an order that was already in transit. As per Amazon's system, orders that have already been shipped cannot be canceled, and this is beyond my control.
The second negative feedback was regarding the estimated delivery time. The customer complained that the exact delivery date and time (down to the hour and minute) were not specified, even though the shipping carrier provides a delivery window, which is standard practice.
In both cases, I acted according to Amazon's policies, yet the customers left unfair feedback. Furthermore, neither the customers nor Amazon Customer Support intervened to address these issues.
Given that these feedbacks are not reflective of my service quality but rather misunderstandings of Amazon’s policies, I kindly request their removal.
I appreciate your time and support. Looking forward to your response.
Best regards
Seller_srmyWsf5s92lv
Clients love leaving negative feedback, At first I was very freaked out about it, Today no one looks at it anymore mostly that is, Because a lot of people leave the bad reviews to get money back and they got denied, So they think the tic tok videos they watched still works. Don't lose to much sleep over it
Christine_Amazon
Hello @Seller_bULgXZM9wNIWB
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_bULgXZM9wNIWB
Christine here.
The team in charge opened a case to work with you on this issue.
Please follow up in the case ID 17443856281.
Have a great day!
Christine.
Seller_oakFZ1UiKS1MS
Dear Amazon Support Team,
I hope you are doing well. I am reaching out to request a review and removal of a negative feedback comment that has unfairly impacted my seller performance.
The negative feedback was given for Order 702-3135415-5665861, where the customer stated: "I get NO answer from this supplier to return the goods…" This feedback is unjustified for the following reasons:
The customer submitted a return request, and within Amazon’s designated timeframe, I provided a prepaid return label at no cost to the customer, following all Amazon policies.
Despite assisting the customer promptly, they left negative feedback just a few hours after initiating the return request, without allowing a reasonable time for resolution.
I also sent a message explaining the return process and Amazon’s policy timelines, along with a link to remove the feedback, yet the customer has not responded.
The return is still pending, meaning I have fully complied with Amazon’s guidelines, but the customer’s feedback does not reflect the actual support provided.
This unfair feedback has negatively affected my Order Defect Rate (ODR), increasing it to 1.67%, despite my compliance with Amazon’s policies. Given that this situation is beyond my control and does not accurately represent my service quality, I kindly request its removal.
I appreciate your time and support in reviewing this matter. Looking forward to your response.
Best regards,
@Jurgen_Amazon@Ricardo_Amazon@Christine_Amazon
Seller_MsCEZiCbwLa0y
@Ricardo_Amazon @Jurgen_Amazon
On February 26, 2025, I received feedback claiming the package had not arrived. However, I immediately contacted the customer and shared the delivery proof, after which the issue was marked as resolved. Unfortunately, despite resolving the matter promptly, the negative feedback has impacted my ODR.
I kindly request that this negative feedback be reviewed, and if possible, removed. Alternatively, I request that its impact on my ODR be reconsidered and lifted. Thank you for your attention to this matter.
Seller_kUfLOnYNs9swB
702-7253805-3537819
702-5255676-2435406
Case ID: 17075361101
Despite providing all necessary information and ensuring that customers are not inconvenienced, some still leave negative feedback without responding. Even though our product listings are clear and detailed, as shown in the visuals, we, as sellers, are still negatively affected by this. Unfortunately, giving negative feedback is easy, but removing it is very difficult. Customers fail to do this.
@Ricardo_Amazon @Jurgen_Amazon @Christine_Amazon @Lucre_Amzn
