Customer left a 1 star seller review that appears to be a product review.
Hello,
This customer left a 1 star, negative seller feedback over an issue that us, the seller, had nothing to do with.
The entire review is about the product itself, not any negative experience with the seller. Amazon seller support even agreed that the review sounds like a product review, but could do nothing about it.
The Remove Feedback tool was used but rejected within the span of about 2 seconds because it was reviewed by an AI that is looking for specific keywords. This is a case that needs a human to look at it, as any rational human would agree that we have nothing to do with the negative customer experience. We would appreciate it if someone can seriously look into and rectify this. Thank you.
The Case IDs are 16642961771 and 16579643351. As with most other cases, Seller Support were no help. @Cooper_Amazon, @Quincy_Amazon, and @Jim_Amazon, you three have always been helpful. Can you or one of your colleagues please look into this case? Thank you.
10 replies
Seller_z3XfkorVSmnEY
What exactly does the seller feedback say?
Seller_rI7BZIczK8iAC
Knowing that people almost NEVER go look at seller feedback, and that this is YOUR brand, would you really prefer that this text appears as a review - visible for all potential customers at a glance?
Seller_hFzlf81bvje9u
@SEAmod@Tatiana_AmazonCan someone look into this please?
Joey_Amazon
Hey there @Seller_hFzlf81bvje9u,
Appreciate you posting here at the forums and sharing your situation with us.
It seems you followed proper protocol and did not get a proper answer from the support team. Please, allow me to connect with our internal team to review your request once again. I will post here any new information.
Thank you,
Joey
Customer left a 1 star seller review that appears to be a product review.
Hello,
This customer left a 1 star, negative seller feedback over an issue that us, the seller, had nothing to do with.
The entire review is about the product itself, not any negative experience with the seller. Amazon seller support even agreed that the review sounds like a product review, but could do nothing about it.
The Remove Feedback tool was used but rejected within the span of about 2 seconds because it was reviewed by an AI that is looking for specific keywords. This is a case that needs a human to look at it, as any rational human would agree that we have nothing to do with the negative customer experience. We would appreciate it if someone can seriously look into and rectify this. Thank you.
The Case IDs are 16642961771 and 16579643351. As with most other cases, Seller Support were no help. @Cooper_Amazon, @Quincy_Amazon, and @Jim_Amazon, you three have always been helpful. Can you or one of your colleagues please look into this case? Thank you.
Customer left a 1 star seller review that appears to be a product review.
Hello,
This customer left a 1 star, negative seller feedback over an issue that us, the seller, had nothing to do with.
The entire review is about the product itself, not any negative experience with the seller. Amazon seller support even agreed that the review sounds like a product review, but could do nothing about it.
The Remove Feedback tool was used but rejected within the span of about 2 seconds because it was reviewed by an AI that is looking for specific keywords. This is a case that needs a human to look at it, as any rational human would agree that we have nothing to do with the negative customer experience. We would appreciate it if someone can seriously look into and rectify this. Thank you.
The Case IDs are 16642961771 and 16579643351. As with most other cases, Seller Support were no help. @Cooper_Amazon, @Quincy_Amazon, and @Jim_Amazon, you three have always been helpful. Can you or one of your colleagues please look into this case? Thank you.
10 replies
10 replies
Seller_z3XfkorVSmnEY
What exactly does the seller feedback say?
Seller_rI7BZIczK8iAC
Knowing that people almost NEVER go look at seller feedback, and that this is YOUR brand, would you really prefer that this text appears as a review - visible for all potential customers at a glance?
Seller_hFzlf81bvje9u
@SEAmod@Tatiana_AmazonCan someone look into this please?
Joey_Amazon
Hey there @Seller_hFzlf81bvje9u,
Appreciate you posting here at the forums and sharing your situation with us.
It seems you followed proper protocol and did not get a proper answer from the support team. Please, allow me to connect with our internal team to review your request once again. I will post here any new information.
Thank you,
Joey
Seller_z3XfkorVSmnEY
What exactly does the seller feedback say?
Seller_z3XfkorVSmnEY
What exactly does the seller feedback say?
Seller_rI7BZIczK8iAC
Knowing that people almost NEVER go look at seller feedback, and that this is YOUR brand, would you really prefer that this text appears as a review - visible for all potential customers at a glance?
Seller_rI7BZIczK8iAC
Knowing that people almost NEVER go look at seller feedback, and that this is YOUR brand, would you really prefer that this text appears as a review - visible for all potential customers at a glance?
Seller_hFzlf81bvje9u
@SEAmod@Tatiana_AmazonCan someone look into this please?
Seller_hFzlf81bvje9u
@SEAmod@Tatiana_AmazonCan someone look into this please?
Joey_Amazon
Hey there @Seller_hFzlf81bvje9u,
Appreciate you posting here at the forums and sharing your situation with us.
It seems you followed proper protocol and did not get a proper answer from the support team. Please, allow me to connect with our internal team to review your request once again. I will post here any new information.
Thank you,
Joey
Joey_Amazon
Hey there @Seller_hFzlf81bvje9u,
Appreciate you posting here at the forums and sharing your situation with us.
It seems you followed proper protocol and did not get a proper answer from the support team. Please, allow me to connect with our internal team to review your request once again. I will post here any new information.
Thank you,
Joey
