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Seller_tUYpcJn3XkHrh

Multi-Carrier LTL Shipments breaking and erroring out.

We currently use the new Inbound API to create our shipments. But there is a critical failure point when booking LTL shipments on an Amazon Optimized Split (5 ways).

All 5 splits for LTL must go via the same carrier otherwise both the API calls error out and Seller Central does not work either. This is likely, not intentional as the interface in Seller Central intentionally prioritizes "Earliest and Cheapest", but is causing massive problems as we have lots of freight needing to go out via partnered carrier and cannot choose the same carrier for all 5 splits (And/or it being extremely expensive).

I have opened a case, but am spinning my wheels. When opening the shipments in SC, the pallet weight/dims do not load from the API information unless we click on non-partnered, let it load, click partnered again, and then refresh. The information is there, but there is a backend glitch that is causing massive errors in this process.

None of our shipments are small. All 5 splits are multiple pallets each. No this is not the application side because these errors are present in Seller Central under manage shipments.

Additionally, we have found we cannot use Non-Partnered LTL carriers and Partnered LTL carriers in the same shipping plan. Why this is a limitation does not make sense.

Case ID: 16876567271

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Seller_tUYpcJn3XkHrh

Multi-Carrier LTL Shipments breaking and erroring out.

We currently use the new Inbound API to create our shipments. But there is a critical failure point when booking LTL shipments on an Amazon Optimized Split (5 ways).

All 5 splits for LTL must go via the same carrier otherwise both the API calls error out and Seller Central does not work either. This is likely, not intentional as the interface in Seller Central intentionally prioritizes "Earliest and Cheapest", but is causing massive problems as we have lots of freight needing to go out via partnered carrier and cannot choose the same carrier for all 5 splits (And/or it being extremely expensive).

I have opened a case, but am spinning my wheels. When opening the shipments in SC, the pallet weight/dims do not load from the API information unless we click on non-partnered, let it load, click partnered again, and then refresh. The information is there, but there is a backend glitch that is causing massive errors in this process.

None of our shipments are small. All 5 splits are multiple pallets each. No this is not the application side because these errors are present in Seller Central under manage shipments.

Additionally, we have found we cannot use Non-Partnered LTL carriers and Partnered LTL carriers in the same shipping plan. Why this is a limitation does not make sense.

Case ID: 16876567271

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Seller_tUYpcJn3XkHrh

Can any mods step in? @Bryce_Amazon

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TaylorR_Amazon

Hello @Seller_tUYpcJn3XkHrh, I've just reviewed your case. I'm happy to see that this bug has been reported to the appropriate team and they are currently taking the necessary actions to fix the issue. Thank you so much for your patience during this process.

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Seller_tUYpcJn3XkHrh

Multi-Carrier LTL Shipments breaking and erroring out.

We currently use the new Inbound API to create our shipments. But there is a critical failure point when booking LTL shipments on an Amazon Optimized Split (5 ways).

All 5 splits for LTL must go via the same carrier otherwise both the API calls error out and Seller Central does not work either. This is likely, not intentional as the interface in Seller Central intentionally prioritizes "Earliest and Cheapest", but is causing massive problems as we have lots of freight needing to go out via partnered carrier and cannot choose the same carrier for all 5 splits (And/or it being extremely expensive).

I have opened a case, but am spinning my wheels. When opening the shipments in SC, the pallet weight/dims do not load from the API information unless we click on non-partnered, let it load, click partnered again, and then refresh. The information is there, but there is a backend glitch that is causing massive errors in this process.

None of our shipments are small. All 5 splits are multiple pallets each. No this is not the application side because these errors are present in Seller Central under manage shipments.

Additionally, we have found we cannot use Non-Partnered LTL carriers and Partnered LTL carriers in the same shipping plan. Why this is a limitation does not make sense.

Case ID: 16876567271

45 views
12 replies
10
Reply
user profile
Seller_tUYpcJn3XkHrh

Multi-Carrier LTL Shipments breaking and erroring out.

We currently use the new Inbound API to create our shipments. But there is a critical failure point when booking LTL shipments on an Amazon Optimized Split (5 ways).

All 5 splits for LTL must go via the same carrier otherwise both the API calls error out and Seller Central does not work either. This is likely, not intentional as the interface in Seller Central intentionally prioritizes "Earliest and Cheapest", but is causing massive problems as we have lots of freight needing to go out via partnered carrier and cannot choose the same carrier for all 5 splits (And/or it being extremely expensive).

I have opened a case, but am spinning my wheels. When opening the shipments in SC, the pallet weight/dims do not load from the API information unless we click on non-partnered, let it load, click partnered again, and then refresh. The information is there, but there is a backend glitch that is causing massive errors in this process.

None of our shipments are small. All 5 splits are multiple pallets each. No this is not the application side because these errors are present in Seller Central under manage shipments.

Additionally, we have found we cannot use Non-Partnered LTL carriers and Partnered LTL carriers in the same shipping plan. Why this is a limitation does not make sense.

Case ID: 16876567271

10
45 views
12 replies
Reply
user profile

Multi-Carrier LTL Shipments breaking and erroring out.

by Seller_tUYpcJn3XkHrh

We currently use the new Inbound API to create our shipments. But there is a critical failure point when booking LTL shipments on an Amazon Optimized Split (5 ways).

All 5 splits for LTL must go via the same carrier otherwise both the API calls error out and Seller Central does not work either. This is likely, not intentional as the interface in Seller Central intentionally prioritizes "Earliest and Cheapest", but is causing massive problems as we have lots of freight needing to go out via partnered carrier and cannot choose the same carrier for all 5 splits (And/or it being extremely expensive).

I have opened a case, but am spinning my wheels. When opening the shipments in SC, the pallet weight/dims do not load from the API information unless we click on non-partnered, let it load, click partnered again, and then refresh. The information is there, but there is a backend glitch that is causing massive errors in this process.

None of our shipments are small. All 5 splits are multiple pallets each. No this is not the application side because these errors are present in Seller Central under manage shipments.

Additionally, we have found we cannot use Non-Partnered LTL carriers and Partnered LTL carriers in the same shipping plan. Why this is a limitation does not make sense.

Case ID: 16876567271

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Seller_tUYpcJn3XkHrh

Can any mods step in? @Bryce_Amazon

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TaylorR_Amazon

Hello @Seller_tUYpcJn3XkHrh, I've just reviewed your case. I'm happy to see that this bug has been reported to the appropriate team and they are currently taking the necessary actions to fix the issue. Thank you so much for your patience during this process.

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Seller_tUYpcJn3XkHrh

Can any mods step in? @Bryce_Amazon

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user profile
Seller_tUYpcJn3XkHrh

Can any mods step in? @Bryce_Amazon

00
Reply
user profile
TaylorR_Amazon

Hello @Seller_tUYpcJn3XkHrh, I've just reviewed your case. I'm happy to see that this bug has been reported to the appropriate team and they are currently taking the necessary actions to fix the issue. Thank you so much for your patience during this process.

00
user profile
TaylorR_Amazon

Hello @Seller_tUYpcJn3XkHrh, I've just reviewed your case. I'm happy to see that this bug has been reported to the appropriate team and they are currently taking the necessary actions to fix the issue. Thank you so much for your patience during this process.

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