Urgent: Stuck in Automated Loop – Need Senior-Level Review
Hello Amazon Team & Fellow Sellers,
I have been stuck in an endless appeal loop for the past 3-4 months, receiving the same automated rejection each time without a proper manual review.
Background of My Case:
My account was deactivated due to alleged compliance document issues.
I submitted original, verifiable documents directly from the testing lab, with QR codes for verification.
A former employee unauthorizedly altered previous documents without my consent. As soon as I found out, I:
Terminated the employee and took full control of compliance.
Implemented stricter document verification policies in my business.
Re-submitted the original, authentic compliance reports from the lab.
My Issue:
Despite providing all necessary evidence, I keep receiving the same copy-pasted response stating that my documents are "forged or manipulated"—without any clear explanation of what is wrong with them.
What I Need:
A senior-level manual review by an Escalations Specialist.
Specific feedback on why my new documents are being rejected.
A clear resolution path so I can comply and regain access to my account.
Next Steps I Have Taken:
✔️ Emailed executive-sellerrelations@amazon.com and pq-review@amazon.com
✔️ Called Amazon Seller Support, but only got generic responses
✔️ Now reaching out here for help from the seller community and moderators
If anyone has successfully escalated their case beyond the automated loop, please share your experience! I appreciate any insights from Amazon moderators or experienced sellers.
Best regards,
Chaya Benjaminson
JewFadz
Urgent: Stuck in Automated Loop – Need Senior-Level Review
Hello Amazon Team & Fellow Sellers,
I have been stuck in an endless appeal loop for the past 3-4 months, receiving the same automated rejection each time without a proper manual review.
Background of My Case:
My account was deactivated due to alleged compliance document issues.
I submitted original, verifiable documents directly from the testing lab, with QR codes for verification.
A former employee unauthorizedly altered previous documents without my consent. As soon as I found out, I:
Terminated the employee and took full control of compliance.
Implemented stricter document verification policies in my business.
Re-submitted the original, authentic compliance reports from the lab.
My Issue:
Despite providing all necessary evidence, I keep receiving the same copy-pasted response stating that my documents are "forged or manipulated"—without any clear explanation of what is wrong with them.
What I Need:
A senior-level manual review by an Escalations Specialist.
Specific feedback on why my new documents are being rejected.
A clear resolution path so I can comply and regain access to my account.
Next Steps I Have Taken:
✔️ Emailed executive-sellerrelations@amazon.com and pq-review@amazon.com
✔️ Called Amazon Seller Support, but only got generic responses
✔️ Now reaching out here for help from the seller community and moderators
If anyone has successfully escalated their case beyond the automated loop, please share your experience! I appreciate any insights from Amazon moderators or experienced sellers.
Best regards,
Chaya Benjaminson
JewFadz
3 replies
Atlas_Amazon
Hello @Seller_e4wWDfV1RBhyd
My account was deactivated due to alleged compliance document issues.
Thank you for the information provided regarding the recent issues you have had with the compliance documents and the deactivation of your account. I know it can be increasingly frustrating when you are not receiving specific feedback, but general messaging.
When it comes to situations involving falsified documents, our team will be very strict about their requirements for you to move forward. Generally, they will look for documentation that can show you received the falsified documents prior to them being altered. I understand that it was an employee that altered the document that led to the current concern. While you mention having released them from your business, our team may still consider you responsible for this as they were employed by you at the time.
I would encourage you to put together a thorough explanation that includes all of the relevant documentation. Our team will review and determine the validity of your submission and whether or not you can move forward. Please be aware that we will not be able to guarantee a resolution if they do determine the provided details to be insufficient.
If you have any other questions or updates you would like to share, please refer back to this thread so our team may continue to provide support.
Best,
Atlas
Urgent: Stuck in Automated Loop – Need Senior-Level Review
Hello Amazon Team & Fellow Sellers,
I have been stuck in an endless appeal loop for the past 3-4 months, receiving the same automated rejection each time without a proper manual review.
Background of My Case:
My account was deactivated due to alleged compliance document issues.
I submitted original, verifiable documents directly from the testing lab, with QR codes for verification.
A former employee unauthorizedly altered previous documents without my consent. As soon as I found out, I:
Terminated the employee and took full control of compliance.
Implemented stricter document verification policies in my business.
Re-submitted the original, authentic compliance reports from the lab.
My Issue:
Despite providing all necessary evidence, I keep receiving the same copy-pasted response stating that my documents are "forged or manipulated"—without any clear explanation of what is wrong with them.
What I Need:
A senior-level manual review by an Escalations Specialist.
Specific feedback on why my new documents are being rejected.
A clear resolution path so I can comply and regain access to my account.
Next Steps I Have Taken:
✔️ Emailed executive-sellerrelations@amazon.com and pq-review@amazon.com
✔️ Called Amazon Seller Support, but only got generic responses
✔️ Now reaching out here for help from the seller community and moderators
If anyone has successfully escalated their case beyond the automated loop, please share your experience! I appreciate any insights from Amazon moderators or experienced sellers.
Best regards,
Chaya Benjaminson
JewFadz
Urgent: Stuck in Automated Loop – Need Senior-Level Review
Hello Amazon Team & Fellow Sellers,
I have been stuck in an endless appeal loop for the past 3-4 months, receiving the same automated rejection each time without a proper manual review.
Background of My Case:
My account was deactivated due to alleged compliance document issues.
I submitted original, verifiable documents directly from the testing lab, with QR codes for verification.
A former employee unauthorizedly altered previous documents without my consent. As soon as I found out, I:
Terminated the employee and took full control of compliance.
Implemented stricter document verification policies in my business.
Re-submitted the original, authentic compliance reports from the lab.
My Issue:
Despite providing all necessary evidence, I keep receiving the same copy-pasted response stating that my documents are "forged or manipulated"—without any clear explanation of what is wrong with them.
What I Need:
A senior-level manual review by an Escalations Specialist.
Specific feedback on why my new documents are being rejected.
A clear resolution path so I can comply and regain access to my account.
Next Steps I Have Taken:
✔️ Emailed executive-sellerrelations@amazon.com and pq-review@amazon.com
✔️ Called Amazon Seller Support, but only got generic responses
✔️ Now reaching out here for help from the seller community and moderators
If anyone has successfully escalated their case beyond the automated loop, please share your experience! I appreciate any insights from Amazon moderators or experienced sellers.
Best regards,
Chaya Benjaminson
JewFadz
Urgent: Stuck in Automated Loop – Need Senior-Level Review
Hello Amazon Team & Fellow Sellers,
I have been stuck in an endless appeal loop for the past 3-4 months, receiving the same automated rejection each time without a proper manual review.
Background of My Case:
My account was deactivated due to alleged compliance document issues.
I submitted original, verifiable documents directly from the testing lab, with QR codes for verification.
A former employee unauthorizedly altered previous documents without my consent. As soon as I found out, I:
Terminated the employee and took full control of compliance.
Implemented stricter document verification policies in my business.
Re-submitted the original, authentic compliance reports from the lab.
My Issue:
Despite providing all necessary evidence, I keep receiving the same copy-pasted response stating that my documents are "forged or manipulated"—without any clear explanation of what is wrong with them.
What I Need:
A senior-level manual review by an Escalations Specialist.
Specific feedback on why my new documents are being rejected.
A clear resolution path so I can comply and regain access to my account.
Next Steps I Have Taken:
✔️ Emailed executive-sellerrelations@amazon.com and pq-review@amazon.com
✔️ Called Amazon Seller Support, but only got generic responses
✔️ Now reaching out here for help from the seller community and moderators
If anyone has successfully escalated their case beyond the automated loop, please share your experience! I appreciate any insights from Amazon moderators or experienced sellers.
Best regards,
Chaya Benjaminson
JewFadz
3 replies
3 replies
Atlas_Amazon
Hello @Seller_e4wWDfV1RBhyd
My account was deactivated due to alleged compliance document issues.
Thank you for the information provided regarding the recent issues you have had with the compliance documents and the deactivation of your account. I know it can be increasingly frustrating when you are not receiving specific feedback, but general messaging.
When it comes to situations involving falsified documents, our team will be very strict about their requirements for you to move forward. Generally, they will look for documentation that can show you received the falsified documents prior to them being altered. I understand that it was an employee that altered the document that led to the current concern. While you mention having released them from your business, our team may still consider you responsible for this as they were employed by you at the time.
I would encourage you to put together a thorough explanation that includes all of the relevant documentation. Our team will review and determine the validity of your submission and whether or not you can move forward. Please be aware that we will not be able to guarantee a resolution if they do determine the provided details to be insufficient.
If you have any other questions or updates you would like to share, please refer back to this thread so our team may continue to provide support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_e4wWDfV1RBhyd
My account was deactivated due to alleged compliance document issues.
Thank you for the information provided regarding the recent issues you have had with the compliance documents and the deactivation of your account. I know it can be increasingly frustrating when you are not receiving specific feedback, but general messaging.
When it comes to situations involving falsified documents, our team will be very strict about their requirements for you to move forward. Generally, they will look for documentation that can show you received the falsified documents prior to them being altered. I understand that it was an employee that altered the document that led to the current concern. While you mention having released them from your business, our team may still consider you responsible for this as they were employed by you at the time.
I would encourage you to put together a thorough explanation that includes all of the relevant documentation. Our team will review and determine the validity of your submission and whether or not you can move forward. Please be aware that we will not be able to guarantee a resolution if they do determine the provided details to be insufficient.
If you have any other questions or updates you would like to share, please refer back to this thread so our team may continue to provide support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_e4wWDfV1RBhyd
My account was deactivated due to alleged compliance document issues.
Thank you for the information provided regarding the recent issues you have had with the compliance documents and the deactivation of your account. I know it can be increasingly frustrating when you are not receiving specific feedback, but general messaging.
When it comes to situations involving falsified documents, our team will be very strict about their requirements for you to move forward. Generally, they will look for documentation that can show you received the falsified documents prior to them being altered. I understand that it was an employee that altered the document that led to the current concern. While you mention having released them from your business, our team may still consider you responsible for this as they were employed by you at the time.
I would encourage you to put together a thorough explanation that includes all of the relevant documentation. Our team will review and determine the validity of your submission and whether or not you can move forward. Please be aware that we will not be able to guarantee a resolution if they do determine the provided details to be insufficient.
If you have any other questions or updates you would like to share, please refer back to this thread so our team may continue to provide support.
Best,
Atlas
