My Amazon Advertising account has been suspended. It's currently 20 days.
My Amazon Advertising account has been suspended. It's currently 20 days.
We're investing heavily in Amazon Advertising and have been aggressively increasing our advertising buget
recently on Amazon advertising.
They cited suspicious activity but will tell us nothing. we will not tell you what's wrong.
We heard from Account Health that there was no problem with Account Health stay Health,
and when we asked Seller Support, we were told that customer satisfaction with
the products we sell was very good and that there were no problems with our account.
We were told last week by the advertising team that the account would be reactivated through chat,
but when we contacted them again because it wasn't reactivated.
They say we violated Amazon Advertising Policy.
We have never done anything wrong.
we are constantly getting meaningless replies via email, chat and phone calls telling us to just wait.
We are currently considering alternative ways to contact Amazon. Has anyone faced this issue?
6 replies
Stevie_Amazon
Hey there @Seller_SJfopisYe9udB,
Thank you so much for utilizing the Seller Forums!
I am going to forward your information to a community manager for further review. Please feel free to provide any more relevant information while you wait for further engagement here.
All the best,
Stevie.
Charly_Amazon
Hello Florianstore,
Just checking in with you to see if you have submitted a case to Amazon Ads team or taken a look through the eligibility requirements to review the aspects of your account and if it is in good standing (components include account health, operational metrics, payment status, and brand registry status).
These eligibility requirements for ads can offer insight while reviewing your seller account for any possible issues.
Thanks,
Charly_Amazon
Seller_EwLPgGB6teMaV
Hi! I wanted to know if you could figure out this problem?
