Report Customer Fraud
ORD 701-6603044-1176267
The customer submitted a return request for an electric scrub mop valued at 239.99 plus HST.
We authorized the return and provided the customer with a prepaid return label to return the product.
Upon receiving and inspecting the returned item, we noticed that the product did not match the one that was originally shipped to the customer. Specifically:
The serial number on the returned mop does not match the serial number on the box that was sent.
The item you returned is not the same model as the one we shipped and appears to be an old used mop.
We contacted the customer by phone to follow up, but the customer was caught off guard and hung up on us when presented the above findings.
This is a clear case of fraud. We have refused the refund, but will never cover the $50 return shipping that we paid on this package. Is there any way to report the customer to Amazon for investigation? Is there a fraud department that can look into this?
1 reply
Sunnie_Amazon
Hello, @Seller_3yVIo0YUmsk4l,
Thank you for letting us know about this situation. This is Sunnie, from Amazon.
I'm sorry to see you in this situation, however, you should keep into account that all communications with buyers should be done through the Buyer-Seller Messages. Reaching out via phone call is a violation of our policies, and you should not do it again (although I understand why you did it).
You can report the buyer through our Report Abuse tool, and the team in charge will evaluate your request and take proper measures. Please provide as many details as possible, and include proof if you have it available.
Best of luck with this order! I hope everything works out for you.
-Sunnie
