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FDA RECALL HAND SANITIZERS! Amazon refunds
Amazon is notifying all customers that purchased the following hand sanitizers (https://www.fda.gov/drugs/drug-safety-and-availability/fda-updates-hand-sanitizers-methanol) that they are entitled to a refund.
Does anyone know if Amazon is covering the refund or will sellers have to pay up?
The link above shows affected brands per the FDA. Here’s a sample email of what Amazon is sending to all customers that made hand sanitizer purchases…
Dear Amazon Customer,
We have learned of a potential safety issue that may impact your Amazon purchase(s) below:
(3 Pack) Assured Hand Sanitizer with Aloe Vera and Moisturizers
UPC/SKU: XXXX
02/29/2020 - XXXX- (3 Pack) XXX Aloe Vera and Moisturizers
More details, including how to determine if your purchase is impacted and what you should do next can be found in the following notification:
[link removed]
If you made this purchase for someone else, please notify the recipient immediately and provide them with the information.
If you believe your purchase is impacted and would like a refund, please contact Amazon Customer Service at https://www.amazon.com/contact-us/.
Sincerely,
Customer Service
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. Please be aware that links contained in this message may not be owned by Amazon.
69 replies
Seller_jglZowc8rO988
What’s the ASIN?
Which item is this?
Seller_RshWQahfslNwW
I’m in the same boat? How am I responsible for the product? I am merely a distributor! This is an issue with the brand not third party amazon sellers!
Seller_jZWpyInw8RkYT
@discountdealsnyc, these refunds are typically funded from the 3P Seller, using unavailable balances or even withholding additional incoming sales proceeds.
If I’m remembering correctly, these sanitizers have been found to contain methanol or were produced in the same facilities as those found to contain methanol. All 55 products on the FDA list were produced in Mexico.
It would be far better to be “stuck” refunding customers than sued by customers for damages, IMO. Again, you have cause to demand reimbursement from your suppliers or the manufacturers, though without legal intervention, remuneration might be unlikely, I’m afraid.
Seller_DBDflvyNwUn52
How can i be forced / expected to refund a buyer on a item that I Sold Over 4 months ago . That the buyer has already used up the product and the empty bottle thrown it the trash months ago ???
Seller_VPTojhikJPGtl
You as the seller sold it, You as the seller pay for it.
It is then up to you to get paid from whoever sold it to you. Most wholesalers will do this no problem.
Seller_DBDflvyNwUn52
So if I bought a bag of chips at the store 4 months ago . Eat them , crapped them out and threw away the bag . How can I get a refund without the item in hand to prove/ identify it was the one being recalled … because my bag of chips , might of not been one of the bad bags.
Or if I bought my child a backpack last year and she used it up and thrown it away because she needed a new one then found out The old was was trashed then they recalled it .
Seller_T5Mv3ZCUSh7Zl
If these are being recalled because they contain methanol, just be seriously thrilled that the people that bought your sanitizer are being notified by Amazon. Methanol can be lethally toxic (with serious chronic symptoms, including blindness and reduced brain function if not lethal), especially in children, through ingestion and dermal exposure. If someone dies or becomes ill, etc. you could be looking at huge fines and even jail, plus punitive damages to the victim(s) or their family(ies).
You are responsible for the full cost of the recall, Amazon will initially fund the entire cost and start recouping their expenses with your account balance, but you might as well get in touch with them and start making payment arrangements, because they will be coming after you for the full amount. And it is cheaper to pay now than to go to court.
Also, you should notify any insurance companies that insure you about the situation and advice them as you are required to and to determine what there coverage is for this and which insurer is the primary. They will also help cover most of your legal costs in civil (not criminal) court, if you work with them in accordance with your policy.
Seller_KnxmmlmoJ7HS6
The recall is the seller’s responsibility. You will be responsible for the refund(s). Then it will be up to you to get your money back from your distributor/manufacturer.
I get weekly recall reports and yes there is a mass recall of hand sanitizers because they contain toxic chemicals.
Seller_tfeuabuyLJJxX
I was curious about that, i saw alot of hand sanitizers on amazon were using denatured alcohol in them.
i use to use denatured alcohol in a previous business and we had to wear gloves and a respirator when we used it, i would never put that directly on the skin.
They even tell you all over the internet to NOT use denatured alcohol when you make home-made sanitizer.
its also extremely flammable, it suppose to be used in portable stoves!
