Order handling capacity - Not working - Need Help
I have notice that the Order handling capacity has not been working the past two days. It was working fine for over a month.
I have my Order handling capacity set at 3. I have AHT enable and SSA enable. The past 2 days the Order handling capacity has been going significantly above the limit and i have no longer been getting any email notifications when it exceed or falls below the capacity. It appears that the capacity limit is completely off but its set at 3.
Is anyone else experiencing this issue? How do i fix this?
Today I changed my Order handling capacity to 2 to see if it would start working again but it has not.
I have contacted amazon via chat so far but there has been no resolution.
17 replies
Seller_kIukTwdhvntAp
"I have my Order handling capacity set at 3."
Are you saying that the expected shipping dates are NOT being extended by a day for every three orders that come in?
What should be happening is the first three have a 'normal' shipping date. The next three have that date PLUS 1 day. The next three have the normal date PLUS 2 days, etc.
Is that not taking place?
Seller_84dRQvGbDDomN
Daily order capacity is broke!
We finally submitted to automated Handling to protect against late deliveries from curriers but now we have no control over our daily order capacity count. We still get the email from Amazon saying:
(Your daily order count for merchant-fulfilled orders has exceeded the order handling capacity limit you have set up in your shipping settings. Orders with 0-2 day handling time will have 1 day added to the estimated shipping time.)
The problem is they are not adding the one day they promise, so on certain days our orders exceed the capacity we can comfortably handle. Has anyone else experienced this issue? If so is there a fix for this?
Case ID 16559296801
Seller_kIukTwdhvntAp
"I have notice that the Order handling capacity has not been working the past two days. It was working fine for over a month."
If either you (or @Seller_84dRQvGbDDomN who jumped in as well) have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.………….
Quincy_Amazon
Hello @Seller_SMp0jNm3TsiPt
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I looked into the case and see that you just spoke to one of our Support specialists today 10/31 and they were able to provide resolution on your concern regarding orders per day exceed the order handling capacity. Please feel free to review the latest correspondence provided within the case as it has detailed guidance based on the escalation that was completed.
If you still need additional assistance, you can provide an update to this thread.
Regards,
Quincy_Amazon
Order handling capacity - Not working - Need Help
I have notice that the Order handling capacity has not been working the past two days. It was working fine for over a month.
I have my Order handling capacity set at 3. I have AHT enable and SSA enable. The past 2 days the Order handling capacity has been going significantly above the limit and i have no longer been getting any email notifications when it exceed or falls below the capacity. It appears that the capacity limit is completely off but its set at 3.
Is anyone else experiencing this issue? How do i fix this?
Today I changed my Order handling capacity to 2 to see if it would start working again but it has not.
I have contacted amazon via chat so far but there has been no resolution.
Order handling capacity - Not working - Need Help
I have notice that the Order handling capacity has not been working the past two days. It was working fine for over a month.
I have my Order handling capacity set at 3. I have AHT enable and SSA enable. The past 2 days the Order handling capacity has been going significantly above the limit and i have no longer been getting any email notifications when it exceed or falls below the capacity. It appears that the capacity limit is completely off but its set at 3.
Is anyone else experiencing this issue? How do i fix this?
Today I changed my Order handling capacity to 2 to see if it would start working again but it has not.
I have contacted amazon via chat so far but there has been no resolution.
17 replies
17 replies
Seller_kIukTwdhvntAp
"I have my Order handling capacity set at 3."
Are you saying that the expected shipping dates are NOT being extended by a day for every three orders that come in?
What should be happening is the first three have a 'normal' shipping date. The next three have that date PLUS 1 day. The next three have the normal date PLUS 2 days, etc.
Is that not taking place?
Seller_84dRQvGbDDomN
Daily order capacity is broke!
We finally submitted to automated Handling to protect against late deliveries from curriers but now we have no control over our daily order capacity count. We still get the email from Amazon saying:
(Your daily order count for merchant-fulfilled orders has exceeded the order handling capacity limit you have set up in your shipping settings. Orders with 0-2 day handling time will have 1 day added to the estimated shipping time.)
The problem is they are not adding the one day they promise, so on certain days our orders exceed the capacity we can comfortably handle. Has anyone else experienced this issue? If so is there a fix for this?
Case ID 16559296801
Seller_kIukTwdhvntAp
"I have notice that the Order handling capacity has not been working the past two days. It was working fine for over a month."
If either you (or @Seller_84dRQvGbDDomN who jumped in as well) have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.………….
Quincy_Amazon
Hello @Seller_SMp0jNm3TsiPt
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I looked into the case and see that you just spoke to one of our Support specialists today 10/31 and they were able to provide resolution on your concern regarding orders per day exceed the order handling capacity. Please feel free to review the latest correspondence provided within the case as it has detailed guidance based on the escalation that was completed.
If you still need additional assistance, you can provide an update to this thread.
Regards,
Quincy_Amazon
Seller_kIukTwdhvntAp
"I have my Order handling capacity set at 3."
Are you saying that the expected shipping dates are NOT being extended by a day for every three orders that come in?
What should be happening is the first three have a 'normal' shipping date. The next three have that date PLUS 1 day. The next three have the normal date PLUS 2 days, etc.
Is that not taking place?
Seller_kIukTwdhvntAp
"I have my Order handling capacity set at 3."
Are you saying that the expected shipping dates are NOT being extended by a day for every three orders that come in?
What should be happening is the first three have a 'normal' shipping date. The next three have that date PLUS 1 day. The next three have the normal date PLUS 2 days, etc.
Is that not taking place?
Seller_84dRQvGbDDomN
Daily order capacity is broke!
We finally submitted to automated Handling to protect against late deliveries from curriers but now we have no control over our daily order capacity count. We still get the email from Amazon saying:
(Your daily order count for merchant-fulfilled orders has exceeded the order handling capacity limit you have set up in your shipping settings. Orders with 0-2 day handling time will have 1 day added to the estimated shipping time.)
The problem is they are not adding the one day they promise, so on certain days our orders exceed the capacity we can comfortably handle. Has anyone else experienced this issue? If so is there a fix for this?
Case ID 16559296801
Seller_84dRQvGbDDomN
Daily order capacity is broke!
We finally submitted to automated Handling to protect against late deliveries from curriers but now we have no control over our daily order capacity count. We still get the email from Amazon saying:
(Your daily order count for merchant-fulfilled orders has exceeded the order handling capacity limit you have set up in your shipping settings. Orders with 0-2 day handling time will have 1 day added to the estimated shipping time.)
The problem is they are not adding the one day they promise, so on certain days our orders exceed the capacity we can comfortably handle. Has anyone else experienced this issue? If so is there a fix for this?
Case ID 16559296801
Seller_kIukTwdhvntAp
"I have notice that the Order handling capacity has not been working the past two days. It was working fine for over a month."
If either you (or @Seller_84dRQvGbDDomN who jumped in as well) have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.………….
Seller_kIukTwdhvntAp
"I have notice that the Order handling capacity has not been working the past two days. It was working fine for over a month."
If either you (or @Seller_84dRQvGbDDomN who jumped in as well) have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.………….
Quincy_Amazon
Hello @Seller_SMp0jNm3TsiPt
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I looked into the case and see that you just spoke to one of our Support specialists today 10/31 and they were able to provide resolution on your concern regarding orders per day exceed the order handling capacity. Please feel free to review the latest correspondence provided within the case as it has detailed guidance based on the escalation that was completed.
If you still need additional assistance, you can provide an update to this thread.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_SMp0jNm3TsiPt
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I looked into the case and see that you just spoke to one of our Support specialists today 10/31 and they were able to provide resolution on your concern regarding orders per day exceed the order handling capacity. Please feel free to review the latest correspondence provided within the case as it has detailed guidance based on the escalation that was completed.
If you still need additional assistance, you can provide an update to this thread.
Regards,
Quincy_Amazon
