"Where is My Merchandise? The Battle Against Amazon"
I am writing to express my frustration and concern about the current situation with my Amazon seller account. Since August 19th of last year, my account has been blocked due to a distributor who sold me counterfeit merchandise.
Additionally, the brand requested proof of some products, but since the merchandise was sent directly to Amazon FBA, I was unable to comply with this request. Since the block, I have not received a response from any person, only from the system.
Before the block, I had several open cases for lost merchandise and shipments that had not been received. Some of these shipments showed discrepancies in the number of units received. Despite the fact that the merchandise was sent by different distributors than the one that caused the block, I have not received a response to any of these cases.
It is important to note that the block due to the counterfeit merchandise sold by the distributor who defrauded me has nothing to do with the lost merchandise. However, I have not received a response to any of my attempts to contact Amazon.
For over three months, I have only received automated responses indicating that they are investigating the lost merchandise issue. However, they have not provided any response or solution.
I request your help in resolving this matter and finding a solution for the lost merchandise and the block on my account. I appreciate your attention to this matter.
3 replies
Atlas_Amazon
Hello @Seller_Fw2FAbxhjDEK3
Thank you for the information provided regarding the recent impact to your account and inventory. I do want to offer support as I understand the lack of information and guidance can be increasingly frustrating.
If the concern that caused the impact to the account was authenticity, and you are unable to provide a valid document due to the situation with your supplier, our team may be unable to guarantee any kind of resolution for the account reinstatement. As for the inventory that is still pending, you may have the option to submit removal orders or an official request to our inventory team to open a review into what is remaining.
For the request to the team, you will want to be clear about attempting to acquire the inventory as they will close the request if it is related to the account reinstatement. If you have attempted this, and have corresponding case IDs or messaging, please refer back to this thread with the information so I may further review your situation.
Best,
Atlas
