Hello fellow sellers,

I've encountered a troubling issue where an individual left a 1-star review on one of my products using a photo of a different product that isn't even mine. I suspect this could be a buyer hired by a competitor, as their profile shows no other purchases except for this particular review. Unfortunately, Amazon Seller Support hasn't been helpful in resolving this matter.

If the criticism is justified, I am open to any negative feedback. However, it is concerning that a photo of a product that isn't mine was used. What should I do? Who do you think I should report this issue to?

Thank you all in advance for your help and support.

Hi everyone,

I recently encountered an issue with Amazon regarding a product condition complaint, and I need some advice on how to proceed. Here's the situation:

I received a notice from Amazon stating that a customer reported receiving the incorrect product. All of my orders are fulfilled by Amazon's FBA. Following Amazon's suggestion, I appealed the complaint by providing my invoices from the manufacturer. This particular item only has one variant, so there should be no confusion in what was sent. Amazon also did not tell me which order this was so I can find out exactly what the problem is.

To ensure the quality of my products, I hired an inspector to perform a thorough quality check before the items were sent to Amazon's warehouse. I included this inspection report along with the manufacturer's invoice in my appeal.

Unfortunately, my appeal was not successful. Amazon responded with: "We do not have enough information to remove the violation at this time."

I'm at a loss for what additional information I need to provide to resolve this issue. Has anyone experienced a similar situation and resolved it successfully? What specific evidence or documentation did you submit to successfully appeal a product condition complaint?

Any advice or insights would be greatly appreciated!

Thank you!

We have just purchased a trademark (Goldnut), because it takes time for the trademark to be transferred, we sought the permission and authorization of the original holder, and were ready to apply for the Amazon trademark brand filing, but just submitted it for a second, it was rejected in seconds, and now we have filed an appeal, but the appeal email has not been able to progress, what should I do, or what can I do?We have just purchased a trademark (Goldnut), because it takes time for the trademark to be transferred, we sought the permission and authorization of the original holder, and were ready to apply for the Amazon trademark brand filing, but just submitted it for a second, it was rejected in seconds, and now we have filed an appeal, but the appeal email has not been able to progress

what should I do, or what can I do? Is there anything I need to submit now?

The screenshot is the content of the current case, caseID: 16719325331