Help! Unable to Submit More Info for Appeal - Account Deactivated
Hello,
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Has anyone else experienced this or know how to resolve it? Any help would be greatly appreciated! I really need to get my account reactivated.
I really appreciate any help you can provide.
Help! Unable to Submit More Info for Appeal - Account Deactivated
Hello,
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Has anyone else experienced this or know how to resolve it? Any help would be greatly appreciated! I really need to get my account reactivated.
I really appreciate any help you can provide.
11 replies
Seller_TfuqmTAz6Cgfh
Please Help!
@Atlas_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@CR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
@Connor_Amazon
Seller_TfuqmTAz6Cgfh
Latest Appel submitted on Jul 28th, 2024
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your concerns with your deactivation and inability to submit new or more information.
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Can you provide some additional insight into why the account was deactivated, in addition to what was submitted in your recent appeal. You can post your deactivation notice or appeal information, but be sure to remove all personal information such as full names, emails, phone numbers and addresses.
This information will not only help in identifying why the account was deactivated but also who may need to review the situation if necessary. Additionally, if you have any related cases that you can provide, this will help look further into situations with ASINs or provided documents. Although I cannot confirm, accept or reject anything I can offer guidance on our policy or documentation requirements.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your additional information.
Reviewing the situation and communicating with the appropriate teams, we will require valid invoices, or a letter of authorization confirming compliance with our intellectual property policies. This will show proof that your account or listings have not violated this policy.
Although a plan of action was requested, this was for the removal from the account health assurance program. Do you have valid invoices or a letter of authorization for the ASINS mentioned in your original notification? So you are aware, when it comes to these types of complaints or concerns, they become a dispute only scenario that requires these valid documents thus a plan of action will never be able to properly address the situation thus not accepted in any scenario like this at this time.
As noted in the appeal you've written, you did identify some types of infringement, due to this, if we cannot confirm compliance, the account will not be eligible for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh
Thank you for following up on the situation.
I have followed up with the appropriate teams who confirmed your appeal, specifically the submission of a plan of action and no additional supporting evidence validating you were authorized to use these intellectual properties by the brand or rights owners themselves. Due to this your information has been repeatedly rejected.
Regarding the inability to currently provide more or additional information, I have passed your concern to the appropriate teams for further review. Please be aware when the option to provide more information is available, we will require valid invoices, AND a letter of authorization of all related branded products along with an explanation of your situation and how you have not violated our policies or infringed on someone else's intellectual properties..
If all provided information does not clarify how your account has complied and did not violate our policies, the account will remain deactivated, thus I recommend using this time to gather all related documentation an detailed explanation for submission. Please also be aware that we may not respond any further to new submissions if they do not address our concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Help! Unable to Submit More Info for Appeal - Account Deactivated
Hello,
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Has anyone else experienced this or know how to resolve it? Any help would be greatly appreciated! I really need to get my account reactivated.
I really appreciate any help you can provide.
Help! Unable to Submit More Info for Appeal - Account Deactivated
Hello,
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Has anyone else experienced this or know how to resolve it? Any help would be greatly appreciated! I really need to get my account reactivated.
I really appreciate any help you can provide.
Help! Unable to Submit More Info for Appeal - Account Deactivated
Hello,
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Has anyone else experienced this or know how to resolve it? Any help would be greatly appreciated! I really need to get my account reactivated.
I really appreciate any help you can provide.
11 replies
11 replies
Seller_TfuqmTAz6Cgfh
Please Help!
@Atlas_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@CR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
@Connor_Amazon
Seller_TfuqmTAz6Cgfh
Latest Appel submitted on Jul 28th, 2024
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your concerns with your deactivation and inability to submit new or more information.
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Can you provide some additional insight into why the account was deactivated, in addition to what was submitted in your recent appeal. You can post your deactivation notice or appeal information, but be sure to remove all personal information such as full names, emails, phone numbers and addresses.
This information will not only help in identifying why the account was deactivated but also who may need to review the situation if necessary. Additionally, if you have any related cases that you can provide, this will help look further into situations with ASINs or provided documents. Although I cannot confirm, accept or reject anything I can offer guidance on our policy or documentation requirements.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your additional information.
Reviewing the situation and communicating with the appropriate teams, we will require valid invoices, or a letter of authorization confirming compliance with our intellectual property policies. This will show proof that your account or listings have not violated this policy.
Although a plan of action was requested, this was for the removal from the account health assurance program. Do you have valid invoices or a letter of authorization for the ASINS mentioned in your original notification? So you are aware, when it comes to these types of complaints or concerns, they become a dispute only scenario that requires these valid documents thus a plan of action will never be able to properly address the situation thus not accepted in any scenario like this at this time.
As noted in the appeal you've written, you did identify some types of infringement, due to this, if we cannot confirm compliance, the account will not be eligible for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh
Thank you for following up on the situation.
I have followed up with the appropriate teams who confirmed your appeal, specifically the submission of a plan of action and no additional supporting evidence validating you were authorized to use these intellectual properties by the brand or rights owners themselves. Due to this your information has been repeatedly rejected.
Regarding the inability to currently provide more or additional information, I have passed your concern to the appropriate teams for further review. Please be aware when the option to provide more information is available, we will require valid invoices, AND a letter of authorization of all related branded products along with an explanation of your situation and how you have not violated our policies or infringed on someone else's intellectual properties..
If all provided information does not clarify how your account has complied and did not violate our policies, the account will remain deactivated, thus I recommend using this time to gather all related documentation an detailed explanation for submission. Please also be aware that we may not respond any further to new submissions if they do not address our concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_TfuqmTAz6Cgfh
Please Help!
@Atlas_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@CR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
@Connor_Amazon
Seller_TfuqmTAz6Cgfh
Please Help!
@Atlas_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@CR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
@Connor_Amazon
Seller_TfuqmTAz6Cgfh
Latest Appel submitted on Jul 28th, 2024
Seller_TfuqmTAz6Cgfh
Latest Appel submitted on Jul 28th, 2024
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your concerns with your deactivation and inability to submit new or more information.
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Can you provide some additional insight into why the account was deactivated, in addition to what was submitted in your recent appeal. You can post your deactivation notice or appeal information, but be sure to remove all personal information such as full names, emails, phone numbers and addresses.
This information will not only help in identifying why the account was deactivated but also who may need to review the situation if necessary. Additionally, if you have any related cases that you can provide, this will help look further into situations with ASINs or provided documents. Although I cannot confirm, accept or reject anything I can offer guidance on our policy or documentation requirements.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your concerns with your deactivation and inability to submit new or more information.
I submitted an appeal for my deactivated account on July 28, 2024, and received a message that stated: "We received your submission. Our evaluation is in progress." However, it's been over a month, and I need to submit more information to support my appeal.
The problem is that the Submit button is no longer visible, and I still see the same message about my submission being evaluated. I'm worried that I won't be able to reactivate my account without providing the additional info.
Can you provide some additional insight into why the account was deactivated, in addition to what was submitted in your recent appeal. You can post your deactivation notice or appeal information, but be sure to remove all personal information such as full names, emails, phone numbers and addresses.
This information will not only help in identifying why the account was deactivated but also who may need to review the situation if necessary. Additionally, if you have any related cases that you can provide, this will help look further into situations with ASINs or provided documents. Although I cannot confirm, accept or reject anything I can offer guidance on our policy or documentation requirements.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your additional information.
Reviewing the situation and communicating with the appropriate teams, we will require valid invoices, or a letter of authorization confirming compliance with our intellectual property policies. This will show proof that your account or listings have not violated this policy.
Although a plan of action was requested, this was for the removal from the account health assurance program. Do you have valid invoices or a letter of authorization for the ASINS mentioned in your original notification? So you are aware, when it comes to these types of complaints or concerns, they become a dispute only scenario that requires these valid documents thus a plan of action will never be able to properly address the situation thus not accepted in any scenario like this at this time.
As noted in the appeal you've written, you did identify some types of infringement, due to this, if we cannot confirm compliance, the account will not be eligible for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh,
Thank you for posting your additional information.
Reviewing the situation and communicating with the appropriate teams, we will require valid invoices, or a letter of authorization confirming compliance with our intellectual property policies. This will show proof that your account or listings have not violated this policy.
Although a plan of action was requested, this was for the removal from the account health assurance program. Do you have valid invoices or a letter of authorization for the ASINS mentioned in your original notification? So you are aware, when it comes to these types of complaints or concerns, they become a dispute only scenario that requires these valid documents thus a plan of action will never be able to properly address the situation thus not accepted in any scenario like this at this time.
As noted in the appeal you've written, you did identify some types of infringement, due to this, if we cannot confirm compliance, the account will not be eligible for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh
Thank you for following up on the situation.
I have followed up with the appropriate teams who confirmed your appeal, specifically the submission of a plan of action and no additional supporting evidence validating you were authorized to use these intellectual properties by the brand or rights owners themselves. Due to this your information has been repeatedly rejected.
Regarding the inability to currently provide more or additional information, I have passed your concern to the appropriate teams for further review. Please be aware when the option to provide more information is available, we will require valid invoices, AND a letter of authorization of all related branded products along with an explanation of your situation and how you have not violated our policies or infringed on someone else's intellectual properties..
If all provided information does not clarify how your account has complied and did not violate our policies, the account will remain deactivated, thus I recommend using this time to gather all related documentation an detailed explanation for submission. Please also be aware that we may not respond any further to new submissions if they do not address our concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_TfuqmTAz6Cgfh
Thank you for following up on the situation.
I have followed up with the appropriate teams who confirmed your appeal, specifically the submission of a plan of action and no additional supporting evidence validating you were authorized to use these intellectual properties by the brand or rights owners themselves. Due to this your information has been repeatedly rejected.
Regarding the inability to currently provide more or additional information, I have passed your concern to the appropriate teams for further review. Please be aware when the option to provide more information is available, we will require valid invoices, AND a letter of authorization of all related branded products along with an explanation of your situation and how you have not violated our policies or infringed on someone else's intellectual properties..
If all provided information does not clarify how your account has complied and did not violate our policies, the account will remain deactivated, thus I recommend using this time to gather all related documentation an detailed explanation for submission. Please also be aware that we may not respond any further to new submissions if they do not address our concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
