I've a problem with the product ASIN B07CVTYLYD on case ID 10659388852

This product has the same issue every year. Somebody on Amazon catalog team has change template background.

- This product is removed due to PCRP restrictions

- We have been selling bladed products under “Kitchen Knife” category before and after being invited into the UK Bladed Knife Pilot Programme for the Kitchen Knife category.

This is not a NEW procedure for us.

- We have acknowledged that these products are a bladed product which requires the "customer_restriction_type” attribute to be populated with "uk_18_knife".

- I’ve made a call to support seller a several time. The person who opened my case can see my attribute uk_18_knife from my upload file.. but when they sent the case to another team for fixing it, I’ve a genetic answer as “Kindly note that attribute has not been updated yet, Kindly update customer_restriction_type attribute with uk_18_knife for further review. “

I think this is the problem at your end, your system didn’t pull the value that I’ve attributed.

Can someone in your office please pass this to a senior team who can actually understand and fix these issues?

Regards,

May