Restricted Products Removal (prescription drug or the active ingredient in a prescription drug)
I have been selling this product for years, and it is a common OTC item in the US market.
On 10/25, the product page was removed and I received a restricted product warning. I have been following the steps appealing the case, but still going nowhere after providing the requested items.
I have been asked for and provided the following: update detail page, upload product image, provide drug fact panel, and etc. After carefully reviewing and responding each case, I would get a generic reply without any useful information.
Can someone help please?
9 replies
Seller_vCOJFM9QWxHuO
In the same exact position... Waiting on updates and will revert back here as well if I learn anything new.
Glenn_Amazon
Hi @Seller_XG9JT0BeSYnrQ,
I'm sorry for the difficulties you have had appealing your product. Can you please reply with your most recent Case ID so I can see what option exist to appeal. Thank you for your understanding.
-Glenn
