- I have been selling this product since 2012 and never had any problem.

- On August 2nd I received a message saying Amazon removed my listing because: "This product has been identified as a drug product containing the prescription-only active ingredient ketoconazole."

- I sent to Amazon the MSDS documents from the laboratory, proving my product DOES NOT have such ingredient.

- Amazon, DID NOT reactivate my listing.

- Amazon asked me to send the picture of the product, showing the ingredients list.

- I sent.

- Amazon, DID NOT reactivate my listing.

- Amazon asked to "remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance."

- There is NO prohibited content indicated below in the email.

AMAZON IS A JOKE. IT IS IMPOSSIBLE TO WIN WHEN THEY REMOVE YOUR LISTING!!!!

Can someone solve this matter?

@Seller_l3eCP9f1PtJXC

@Seller_YeWcEeTwlVO93

@Seller_hme3Wbydd1ihr

@Seller_s3amN64nZ4y9V

@Seller_RSwABJNHpHnEZ

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@Seller_Lz6S1nnAIzbYB

I sell beauty products that are not prescription drugs and all of a sudden one of my products was misidentified as a prescription drug that contains bimatoprost or isopropyl cloprostenate. Our products do not contains bimatoprost or isopropyl cloprostenate or any other prescription-only drug ingredient.

Amazon asked to upload images of a packaging containing the list of ingredients to the detail page. I did that and additionally I sent them SDS sheet with all the ingredients.

Within 10 minutes I received a response saying: "We are unable to reactivate your ASINs at this time.... Recommended changes to be done: Please upload an image of the product’s packaging that clearly displays its ingredient list to the product detail page. Please note that the ingredient list should be on the product packaging."

I am wondering if anyone even check the newly uploaded IMG? Did the detail page even update in 10 minutes?

How can I address this issue if they keep getting back with the same response to upload ingredient list to the listing?

Please help, caseID: 15743271101

Recently I received performance notification and apparently the makeup that I am selling according to Amazon bots has a prescription-only drug ingredient bimatoprost or isopropyl cloprostenate that is unapproved for sale.

For the record none of my products identified by Amazon have the ingredient that is unapproved for sale.

In fact this ingredient that Amazon claims is not approved is used for the preparation of lash serum and we do not carry any lash serum.

So after sending multiple appeals with the product ingredients showing that the products wrongly identified by Amazon do not contain the ingredient I keep getting the same robotic response that my appeal was not accepted..

It is beyond frustrating when the products are being wrongly identified by bots and after spending precious times crafting a response and attaching proof I still get the same response. Has anyone had any success with this erroneous bot generated unapproved drug ingredient appeals. I would like to hear about your input.

These are things that should be reviewed by knowledgable agents not bots. Amazon do better.

This is unacceptable.