All units are being marked as Defective
My inventory arrived to warehouse just 10 days ago. Suddenly i noticed they are marking all units as defective when actually its not. They are not telling any reason why they are marked defective. What should i do in such situation?
@Jameson_Amazon
@Tatiana_Amazon
@Topher_Amazon
Case ID: 14528044761
Seller_z3XfkorVSmnEY
Amazon is not going to tell you why an item is marked as defective. Do a removal order on some/all of the affected units and determine the condition for yourself.
Seller_rI7BZIczK8iAC
Is it possible that you sell a well known brand without "Letter of Authorization"? Such items do often go to defective and will be destroyed by Amazon.
Seller_Wjpmw07sWAtaD
Submit an Amazon support ticket and request an investigation for further details.
Seller_86qR72DyA3vhJ
We are in the same situation. Around 400 units from 3 asins were marked as defective. No answer yet from AMZ
Seller_1T2lQGbwtB8x9
Amazon will damage your items and claim they are defective to avoid having to reimburse you. Ask me how I know...
Seller_YjQOCGcKhMlRI
Same here. They have done this to hundreds of items recently. And then finally when I get thru to them they say that they will flip them back to sellable. Another time they told me that they agree that the item has is not expirable but since they thought it was, they already created a removal order and its too late. Third time they just ended up reimbursing me but only 50% bc they claim it was damaged. Which makes no sense bc half the items were totally fillable and the rest "got damaged". The only way they could have been damaged was by the FC. I have been selling a couple years but the few months this is rampant, and making me rethink if I should switch to solely MFN and then I will not have so many goods lost and damaged. It's a dillema, not sure )::
Dominic_Amazon
Hi @Seller_cQWLlhy19Y2WY,
Dominic from Amazon here, I took a look at the case you provided. I can see Seller Support did provide the correct guidance.
While units maybe marked as defective for a number of reasons, most common reasons include:
1. Missing Transparency codes / 2D barcode, or if the units failed Transparency check
2. Incorrect title provided
3. Product information is missing (e.g., size, color, expiration date)
4. Unreadable QR Code
5. Product does not have proper shield / seal covering the units
6. Item received does not match with the product details page
As these units have been set aside, you have the ability to create a removal or disposal order for these units.
Please let me know if you have any questions.
Best,
Dominic
