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Is your Amazon order history not showing?

by Danika_Amazon

We’ve received a few questions from sellers, stating their Amazon account isn’t showing order history.

In most cases, this is due to the filters the Manage Order page. and easy to fix. Here are some potential pitfalls and how to fix them.

First, from Seller Central, go to Orders > Manage Orders.

From this page, you should see your full Amazon order history. If it seems like some orders are missing, here are the top three likely reasons why:

1. Check your filters. These are on the right side of the page (above the listed orders). These filters can be set to different date ranges or ship-by dates, and you can also adjust the number of orders to show per page. Adjust these filters and see if this resolves the issue.

The date range especially can be the culprit, as it can range from anywhere to the last day to last year—or you can set a custom date range. Ensure your order history isn’t set to a limited range.

2. Ensure you’re looking at the correct fulfillment view. To the right of the Manage Orders page, right above the filters, you will see blue text that either reads “View FBA orders” or “View Seller Fulfilled orders.” Consider if this could be why your complete order history isn’t showing.

3. Review your refinements. On the left side of the page, you’ll see a “Refine by” widget, including Sales channels and Business Orders. Check to ensure you’ve got the correct refinements selected (or cleared) to ensure you’re seeing your orders.

If you’ve followed this guidance and still aren’t seeing an improvement, then considering opening a case with Seller Support or posting a new discussion here in the Seller Forums to get assistance.

Tags: Transactions
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