Amazon AGL shipment undelivered 7 weeks after "available for pickup"
Hi all, I'm wondering if someone has been in the same position as us. Our Amazon AGL shipment - with most of our Christmas inventory - has been "available for pickup" for over seven weeks (since Sep 24). Today is Nov 14. Our AGL contact simply says that it's pending investigation, but no further information has been given. I think we're on the cusp of losing a significant portion of our Christmas sales.
Is this kind of thing common with AGL? We've been selling on FBA for ten years, it's only our third shipment with AGL and I've never had anything like this before with other providers. Maybe we've just been lucky.
1 reply
Seller_8oXMacWsJkFDN
I'm in a similar situation, I am very frustrated with the communication I get from AGL (i.e. not much). I received an email today detailing some sort of "exception" that was barely in English -- I still don't understand what it meant for the shipment!
And like you, I'm waiting on a shipment that is 80% of my holiday inventory. 😕
Amazon AGL shipment undelivered 7 weeks after "available for pickup"
Hi all, I'm wondering if someone has been in the same position as us. Our Amazon AGL shipment - with most of our Christmas inventory - has been "available for pickup" for over seven weeks (since Sep 24). Today is Nov 14. Our AGL contact simply says that it's pending investigation, but no further information has been given. I think we're on the cusp of losing a significant portion of our Christmas sales.
Is this kind of thing common with AGL? We've been selling on FBA for ten years, it's only our third shipment with AGL and I've never had anything like this before with other providers. Maybe we've just been lucky.
Amazon AGL shipment undelivered 7 weeks after "available for pickup"
Hi all, I'm wondering if someone has been in the same position as us. Our Amazon AGL shipment - with most of our Christmas inventory - has been "available for pickup" for over seven weeks (since Sep 24). Today is Nov 14. Our AGL contact simply says that it's pending investigation, but no further information has been given. I think we're on the cusp of losing a significant portion of our Christmas sales.
Is this kind of thing common with AGL? We've been selling on FBA for ten years, it's only our third shipment with AGL and I've never had anything like this before with other providers. Maybe we've just been lucky.
1 reply
1 reply
Seller_8oXMacWsJkFDN
I'm in a similar situation, I am very frustrated with the communication I get from AGL (i.e. not much). I received an email today detailing some sort of "exception" that was barely in English -- I still don't understand what it meant for the shipment!
And like you, I'm waiting on a shipment that is 80% of my holiday inventory. 😕
Seller_8oXMacWsJkFDN
I'm in a similar situation, I am very frustrated with the communication I get from AGL (i.e. not much). I received an email today detailing some sort of "exception" that was barely in English -- I still don't understand what it meant for the shipment!
And like you, I'm waiting on a shipment that is 80% of my holiday inventory. 😕
Seller_8oXMacWsJkFDN
I'm in a similar situation, I am very frustrated with the communication I get from AGL (i.e. not much). I received an email today detailing some sort of "exception" that was barely in English -- I still don't understand what it meant for the shipment!
And like you, I'm waiting on a shipment that is 80% of my holiday inventory. 😕
