Hello @Seller_dhNQNNRYAGGVc

Thank you for the details regarding the current metric standing of your order defect rate. I understand you are concerns regarding it being higher than the target, so I would like to provide some insight.

Seller_dhNQNNRYAGGVc

order defect rate is above 3% .. how can it be reduced

View post

When the metric goes above target, it will cause the system to generate banners to inform you of the potential risk. These banners will appear at the top of the account health page and will indicate the account is at risk, but this does not immediately mean action is required. Generally, the recommendation will be to monitor the metric and take action on any claims that you might receive.

A good best practice would be to have you review any claims or feedback received to see if there are opportunities for adjustments to your model. The defect rate is good for judging what kind of service is being provided to your customers so you will want to monitor closely for any potential improvements that could be made. If our team does require more information regarding your metric, they will send a performance notification to you with the official details. I would advise on monitoring your notifications in addition to your metrics to ensure that you do not miss any important information.

If you do have any additional questions regarding this situation or the metric, please refer back to this thread for support.

Best,

Atlas