So this is a first for me and I have ben selling on Amazon for about 8 years. I received a "product policy compliance" email stating that my listing is being removed and my account at risk of deactivation. This was an FBA item, my own branded product that I have manufactured. Amazon shipped the wrong item to the same customer twice in one week and the customer complained of course. I opened three cases, 15308711401 and 15293230581 and 15292913081. The product has a 4.5 star rating. I supplied all the requested information to Amazon that I could, invoices, pictures of the product both packaged and unpackaged with labeling, pictures of my facility, a copy of the screen shot where the customer complained, etc. But, they still tell me I need to provide more details. In frustration, I finally decided to just "acknowledge" the problem and check off about 7 boxes which basically admits that it is my fault for them to finally remove the violation. I have been selling this product for over a year and have NEVER received a complaint. Just another reason why I am quitting FBA.