False ip complaint
I have received an IP complaint.
I hunted a product and sourced it directly from the brand. At that time, the listing was under a specific brand name, but now the brand name on the listing has changed, and I have received an IP complaint.
I have the brand invoice, which I have already submitted, but in this situation, what should I do?
False ip complaint
I have received an IP complaint.
I hunted a product and sourced it directly from the brand. At that time, the listing was under a specific brand name, but now the brand name on the listing has changed, and I have received an IP complaint.
I have the brand invoice, which I have already submitted, but in this situation, what should I do?
1 reply
April_Amazon
Hello @Seller_8d7xesuyffFYL,
Thanks for using the Forums to get in touch with us. Addressing this type of complaint can be frustrating when your invoice is not resolving the violation.
To help address your IP complaint more effectively, I'll need additional details. Please share either the performance notification for the complaint or the ASIN in question, and I'll provide specific guidance relevant to your situation. For now, I will provide some general information.
An 'Intellectual Property Complaint' indicates that the brand owner has reported to Amazon that you may not have authorization to sell their products. This type of violation occurs when a rights owner claims you are selling their branded items without proper permission.
To resolve an Intellectual Property Complaint, two key documents are required:
- Invoice showing proof of purchase AND a Letter of Authorization (LOA) directly from the brand owner. Please review for (invoice requirements)
Please note: Having an invoice alone is not sufficient. Even if you legitimately purchased the products, you must have explicit authorization from the brand owner to resell their items on Amazon.
The Letter of Authorization must meet specific requirements, including:
- Be on the brand owner's letterhead
- Include current dates
- Specifically authorize you to sell on Amazon
- Be signed by the brand owner
If your invoices are not accepted and you do not have a LOA, you may contact the brand directly and request they retract the complaint. The brand's email should be in the original performance notification.
As explained, this is general information. If you do require more specific guidance, please do provide the performance notification or the ASIN.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
False ip complaint
I have received an IP complaint.
I hunted a product and sourced it directly from the brand. At that time, the listing was under a specific brand name, but now the brand name on the listing has changed, and I have received an IP complaint.
I have the brand invoice, which I have already submitted, but in this situation, what should I do?
False ip complaint
I have received an IP complaint.
I hunted a product and sourced it directly from the brand. At that time, the listing was under a specific brand name, but now the brand name on the listing has changed, and I have received an IP complaint.
I have the brand invoice, which I have already submitted, but in this situation, what should I do?
False ip complaint
I have received an IP complaint.
I hunted a product and sourced it directly from the brand. At that time, the listing was under a specific brand name, but now the brand name on the listing has changed, and I have received an IP complaint.
I have the brand invoice, which I have already submitted, but in this situation, what should I do?
1 reply
1 reply
April_Amazon
Hello @Seller_8d7xesuyffFYL,
Thanks for using the Forums to get in touch with us. Addressing this type of complaint can be frustrating when your invoice is not resolving the violation.
To help address your IP complaint more effectively, I'll need additional details. Please share either the performance notification for the complaint or the ASIN in question, and I'll provide specific guidance relevant to your situation. For now, I will provide some general information.
An 'Intellectual Property Complaint' indicates that the brand owner has reported to Amazon that you may not have authorization to sell their products. This type of violation occurs when a rights owner claims you are selling their branded items without proper permission.
To resolve an Intellectual Property Complaint, two key documents are required:
- Invoice showing proof of purchase AND a Letter of Authorization (LOA) directly from the brand owner. Please review for (invoice requirements)
Please note: Having an invoice alone is not sufficient. Even if you legitimately purchased the products, you must have explicit authorization from the brand owner to resell their items on Amazon.
The Letter of Authorization must meet specific requirements, including:
- Be on the brand owner's letterhead
- Include current dates
- Specifically authorize you to sell on Amazon
- Be signed by the brand owner
If your invoices are not accepted and you do not have a LOA, you may contact the brand directly and request they retract the complaint. The brand's email should be in the original performance notification.
As explained, this is general information. If you do require more specific guidance, please do provide the performance notification or the ASIN.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_8d7xesuyffFYL,
Thanks for using the Forums to get in touch with us. Addressing this type of complaint can be frustrating when your invoice is not resolving the violation.
To help address your IP complaint more effectively, I'll need additional details. Please share either the performance notification for the complaint or the ASIN in question, and I'll provide specific guidance relevant to your situation. For now, I will provide some general information.
An 'Intellectual Property Complaint' indicates that the brand owner has reported to Amazon that you may not have authorization to sell their products. This type of violation occurs when a rights owner claims you are selling their branded items without proper permission.
To resolve an Intellectual Property Complaint, two key documents are required:
- Invoice showing proof of purchase AND a Letter of Authorization (LOA) directly from the brand owner. Please review for (invoice requirements)
Please note: Having an invoice alone is not sufficient. Even if you legitimately purchased the products, you must have explicit authorization from the brand owner to resell their items on Amazon.
The Letter of Authorization must meet specific requirements, including:
- Be on the brand owner's letterhead
- Include current dates
- Specifically authorize you to sell on Amazon
- Be signed by the brand owner
If your invoices are not accepted and you do not have a LOA, you may contact the brand directly and request they retract the complaint. The brand's email should be in the original performance notification.
As explained, this is general information. If you do require more specific guidance, please do provide the performance notification or the ASIN.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_8d7xesuyffFYL,
Thanks for using the Forums to get in touch with us. Addressing this type of complaint can be frustrating when your invoice is not resolving the violation.
To help address your IP complaint more effectively, I'll need additional details. Please share either the performance notification for the complaint or the ASIN in question, and I'll provide specific guidance relevant to your situation. For now, I will provide some general information.
An 'Intellectual Property Complaint' indicates that the brand owner has reported to Amazon that you may not have authorization to sell their products. This type of violation occurs when a rights owner claims you are selling their branded items without proper permission.
To resolve an Intellectual Property Complaint, two key documents are required:
- Invoice showing proof of purchase AND a Letter of Authorization (LOA) directly from the brand owner. Please review for (invoice requirements)
Please note: Having an invoice alone is not sufficient. Even if you legitimately purchased the products, you must have explicit authorization from the brand owner to resell their items on Amazon.
The Letter of Authorization must meet specific requirements, including:
- Be on the brand owner's letterhead
- Include current dates
- Specifically authorize you to sell on Amazon
- Be signed by the brand owner
If your invoices are not accepted and you do not have a LOA, you may contact the brand directly and request they retract the complaint. The brand's email should be in the original performance notification.
As explained, this is general information. If you do require more specific guidance, please do provide the performance notification or the ASIN.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
