[Now Closed] Ask Amazon - GET ANSWERS on Report a Violation on March 25th
Welcome to our Ask Amazon Q&A with the Brand Registry partner team, focusing on your questions about the Report a Violation tool!
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⚡️ What You Need to Know:
The partner team will answer all your questions posted in this event thread on Tuesday, March 25 from 8 am - 5 pm PDT.
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🔍 Key Details:
The Report a Violation tool can be used to report potential intellectual property (IP) infringements like copyright, patent, or trademark violations.
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💡 Submit questions below!
Report a Violation (RaV) is a self-service tool to search the Amazon catalog for potential violations of your active trademarks, copyrights, and patents. Should you find a suspected infringement, you can submit a report. Each report strengthens our machine learning and automated protections. Accurate use of Report a Violation also helps you become eligible for Project Zero.
For more information, please check out the program page.
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Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
92 replies
Seller_HP0CuTSNvJvu9
Hello,
I reported a trademark violation through Brand Registry Complaint ID 17390059711 and it has been stuck in Under Review status since Mar 10, 2025, 11:22 AM. I filed one for a similar variation ASIN with the same exact infringing seller and it was removed within 2 days. This one is stuck and the seller is STILL on the listing. I escalated the report via support case# 17464532071 and they responded "Thank you for submitting your notice of infringement. The content that you reported as infringing your intellectual property has already been removed from Amazon.com." but it hasn't. So I replied that was incorrect with screenshots from Brand Registry and the "Other Sellers" on the listing, and they replied back again "Thank you for submitting your notice of infringement. The content that you reported as infringing your intellectual property has already been removed from Amazon.com."
I just tried again and got a 3rd reply of "Thank you for submitting your notice of infringement. The content that you reported as infringing your intellectual property has already been removed from Amazon.com."
The other seller has not been removed and the longer they are there the longer they are damaging our product reputation. Please help ASAP!!
We did a test buy and they sent a different brand with a different box and different markings. I attached images of what they sent and what they should be in the report as well.
EDIT: I opened a new case yesterday and within 12 hours the offer was removed via that new complaint. The original complaint still stands "In Review" but at least the offending offer is now removed. What caused that complaint to get stuck and how do I avoid it in the future?
Thanks
Seller_HP0CuTSNvJvu9
Also, If you withdraw a claim does it lower your acceptance rate and thus keep you from qualifying for Project Zero? I am at 100% acceptance right now but still do not qualify. Is there a minimum amount of complaints required?
Seller_IlwjJKqpD81nL
1) Is this tool going to start being monitored better? It used to be more effective years ago, but for the last couple of years I hardly even bother using it because most of the time I get an instant reply saying there is no violation that can be found. The reply is so fast that it was clearly automated and no one actually looked at the case.
2) This tool currently only works for ASINs that are still active in the catalog. Can the tool please be expanded so that it can be used for ASINs that have been removed from the catalog? I frequently encounter issues with listings where a bad seller has done something to a listing that causes it to be removed from the catalog. Seller Support tells me to use the report abuse tool in order to get the listing fixed... but you cannot use the Report Abuse tool for items that have been removed - it can't find the ASIN.
3) We need to be able to upload photos to the Report Abuse tool. Can you please fix it so that photos can be uploaded?
Seller_ibUZFBzz1phkp
@Jameson_Amazon
Please I need you or someone else to help with my situation. Have been waiting for a response from Amazon for several days now. I have spoken to several seller support staff and have submitted all the required documents. Please help me.
Seller_JRfw6LLVfQPvz
We have reported our listing hijackers twice already using the RaV tool but have not been successful in getting the hijackers removed, despite our brand being brand registered. I'm curious what protection brand registry actually provides in this situation
Seller_LqAm8kshg6BUO
Hi Jameson. For the past one week, My account has had an error message telling me to update my credit card information. When I click the button, it gives an error message. My card is valid and Amazon needs to try again and this error message doesn’t make any sense and I cannot access anything else. Please help as this is very urgent.
Seller_yr8yJT4h4QTvG
Amazon sucks. use Shopify eBay Bonanza and many other web sites.
I stopped selling and buying at amazon since 2019. Delete all the messages and listings and close the account.
I use them only for reference.
I had a lot of bad experience with Amazon.
Amazon is NOT the only kid in town.
Seller_zSWez2Mzpdboa
We have been using the 'Report A Violation' tool for several years to report Amazon Buyers that abuse Amazon's Return policy, for returning 'Heavily Used' items, and returning different items, and also that constantly Buy and Use items and return them.
Unfortunately, Amazon ignores those reports, and the way We know that it is being ignored by Amazon, is that those same Amazon Buyers, keep on purchasing items, and returning them, without Amazon putting a stop to this.
So, the Question is, if Amazon keeps on ignoring those reports, why should We even bother submitting them in the first place?
Seller_5OicaEW1dXtTn
<edit: I just noticed you're focusing on IP violations, rather than policy violations. Perhaps this question isn't relevant today...>
Would you be able to discuss options when we report a clear violation, but get an automatic "Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported <redacted asin> for the violation type selected."
I've lost hope in reporting violations because of this auto-reply and non-action.
Here's my previous (unanswered) forum post about this issue:
https://sellercentral.amazon.com/seller-forums/discussions/t/6c1f6b6c-31f3-4996-accf-7bee964bf659?postId=6c1f6b6c-31f3-4996-accf-7bee964bf659
Seller_fMLjnAhwT7KCI
Why are sellers allowed to file false claims against other sellers? Example: a wooden bowl we sell was taken down because of an IP copyright claim with the seller's reason being "smell". How does this even get through as a legitimate claim?? It's nonsense and it is apparent, obvious seller abuse.
