Hello @Seller_1mRvR7MgJuH63,

Thank you sincerely for reaching out to us through the Forums. We appreciate you taking the time to share your concerns with us.

I want to acknowledge that I understand the struggle you're experiencing with not receiving the One-Time Password (OTP) for verification. This situation can indeed be incredibly frustrating, especially when it prevents you from accessing your account or completing necessary processes.

Seller_1mRvR7MgJuH63

I want to change the receiving bank account, I did not receive notification about the phone number, I tried many times, but did not receive the message. What should I do?

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Thank you for your patience as we work through this issue together. I believe I may have identified a potential solution to your problem. There's a new requirement that might be affecting your ability to receive the OTP. Let's try the following steps:

• Log in to your Seller Central account.
• Look for the settings wheel icon in the top right corner of the page and click on it.
• From the drop-down menu, select 'Notification Preferences'.
• On this page, locate the section labeled 'Merchant Default Contact'.

Now, here's the crucial part: Is there a phone number listed in the Merchant Default Contact area? If not, this could be why you're not receiving the OTP.

To resolve this:

• Add your cell phone number in this field.
• If you're outside the country, remember to include the country code, preceded by +1 and then your contact phone number.
• After adding or updating this information, please try requesting the OTP again.

This new requirement is designed to ensure that Amazon can reach sellers reliably, but it can cause issues if it's not set up correctly.

Please let me know if you're able to locate this section and add your number. If you encounter any difficulties with this process, or if adding the number doesn't resolve the OTP issue, please don't hesitate to reach back out and please provide any Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.

I hope this resolves your issue. I look forward to your response. Thank you for reaching out on the Forums.

April