I received the following neutral feedback from a customer:

"Found item in a different place than normal."

I initially attempted to have this feedback removed, but was denied. I then submitted an appeal, which was automatically denied again.

The shipping for this order was purchased through Amazon, and the package was shipped on time and delivered on time. The buyer did not leave any notes on the order specifying where their “normal” delivery location was. I don’t understand why this feedback doesn’t meet the criteria for removal, as it clearly reflects an issue beyond my control and not something I could have prevented.

Can someone please help or provide their thoughts?