Account Level Reserve
I am writing to address a concerning issue regarding our account payments. Over the past three payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: 14708477341, 14715188251,14720311791, 14751628071, they are all in "transferred" status, no further response for 2 weeks now.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon
Account Level Reserve
I am writing to address a concerning issue regarding our account payments. Over the past three payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: 14708477341, 14715188251,14720311791, 14751628071, they are all in "transferred" status, no further response for 2 weeks now.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon
2 replies
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Steve_Amazon
Hi @Seller_eUbbsqOehJ1ad,
Steve from Amazon here, thank you for reaching out in the Forums. I have reviewed your account and see that a disbursement was successfully made today 2/12/24 and disbursements have resumed normal cadence.
Can you please advise if further assistance is needed here?
Thanks,
Steve
Account Level Reserve
I am writing to address a concerning issue regarding our account payments. Over the past three payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: 14708477341, 14715188251,14720311791, 14751628071, they are all in "transferred" status, no further response for 2 weeks now.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon
Account Level Reserve
I am writing to address a concerning issue regarding our account payments. Over the past three payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: 14708477341, 14715188251,14720311791, 14751628071, they are all in "transferred" status, no further response for 2 weeks now.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon
Account Level Reserve
I am writing to address a concerning issue regarding our account payments. Over the past three payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.
We have opened support ticket ID: 14708477341, 14715188251,14720311791, 14751628071, they are all in "transferred" status, no further response for 2 weeks now.
This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.
Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon
2 replies
2 replies
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Steve_Amazon
Hi @Seller_eUbbsqOehJ1ad,
Steve from Amazon here, thank you for reaching out in the Forums. I have reviewed your account and see that a disbursement was successfully made today 2/12/24 and disbursements have resumed normal cadence.
Can you please advise if further assistance is needed here?
Thanks,
Steve
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Steve_Amazon
Hi @Seller_eUbbsqOehJ1ad,
Steve from Amazon here, thank you for reaching out in the Forums. I have reviewed your account and see that a disbursement was successfully made today 2/12/24 and disbursements have resumed normal cadence.
Can you please advise if further assistance is needed here?
Thanks,
Steve
Steve_Amazon
Hi @Seller_eUbbsqOehJ1ad,
Steve from Amazon here, thank you for reaching out in the Forums. I have reviewed your account and see that a disbursement was successfully made today 2/12/24 and disbursements have resumed normal cadence.
Can you please advise if further assistance is needed here?
Thanks,
Steve
