Counting
What is the issue with counting the contents of shipments? Why is not only a monumental task to get a shipment counted properly, but also takes a miracle just to get something corrected after it's counted wrong? Shipments seem to be counted wrong all the time, so why is the process to correct something so pervasive just as problematic? So much so that Amazon will just default to telling the sellers that they are wrong without any REAL further examination?
Any amount of insight would be helpful.
1 reply
Jameson_Amazon
Hi @Seller_Vjnwgi5MFIKNy,
Thank you for reaching out on the Seller Forums and for your patience here!
While I don't have direct insights into why exactly your shipments may have experienced discrepancies, I did want to send along a few resources that provide some additional context into the shipment process:
- Track your shipments: Shipping Queue and shipment summary
- Reconcile your shipment
- What to do if you have a lost or delayed FBA Shipment
Now, if you are currently experiencing discrepancies with any of your shipments, I'd be happy to take a further look to see how I can help further! Please just send me those shipment IDs and case IDs when you have a moment.
Please let me know if you have any additional questions.
Thanks again,
Jameson
Counting
What is the issue with counting the contents of shipments? Why is not only a monumental task to get a shipment counted properly, but also takes a miracle just to get something corrected after it's counted wrong? Shipments seem to be counted wrong all the time, so why is the process to correct something so pervasive just as problematic? So much so that Amazon will just default to telling the sellers that they are wrong without any REAL further examination?
Any amount of insight would be helpful.
Counting
What is the issue with counting the contents of shipments? Why is not only a monumental task to get a shipment counted properly, but also takes a miracle just to get something corrected after it's counted wrong? Shipments seem to be counted wrong all the time, so why is the process to correct something so pervasive just as problematic? So much so that Amazon will just default to telling the sellers that they are wrong without any REAL further examination?
Any amount of insight would be helpful.
1 reply
1 reply
Jameson_Amazon
Hi @Seller_Vjnwgi5MFIKNy,
Thank you for reaching out on the Seller Forums and for your patience here!
While I don't have direct insights into why exactly your shipments may have experienced discrepancies, I did want to send along a few resources that provide some additional context into the shipment process:
- Track your shipments: Shipping Queue and shipment summary
- Reconcile your shipment
- What to do if you have a lost or delayed FBA Shipment
Now, if you are currently experiencing discrepancies with any of your shipments, I'd be happy to take a further look to see how I can help further! Please just send me those shipment IDs and case IDs when you have a moment.
Please let me know if you have any additional questions.
Thanks again,
Jameson
Jameson_Amazon
Hi @Seller_Vjnwgi5MFIKNy,
Thank you for reaching out on the Seller Forums and for your patience here!
While I don't have direct insights into why exactly your shipments may have experienced discrepancies, I did want to send along a few resources that provide some additional context into the shipment process:
- Track your shipments: Shipping Queue and shipment summary
- Reconcile your shipment
- What to do if you have a lost or delayed FBA Shipment
Now, if you are currently experiencing discrepancies with any of your shipments, I'd be happy to take a further look to see how I can help further! Please just send me those shipment IDs and case IDs when you have a moment.
Please let me know if you have any additional questions.
Thanks again,
Jameson
Jameson_Amazon
Hi @Seller_Vjnwgi5MFIKNy,
Thank you for reaching out on the Seller Forums and for your patience here!
While I don't have direct insights into why exactly your shipments may have experienced discrepancies, I did want to send along a few resources that provide some additional context into the shipment process:
- Track your shipments: Shipping Queue and shipment summary
- Reconcile your shipment
- What to do if you have a lost or delayed FBA Shipment
Now, if you are currently experiencing discrepancies with any of your shipments, I'd be happy to take a further look to see how I can help further! Please just send me those shipment IDs and case IDs when you have a moment.
Please let me know if you have any additional questions.
Thanks again,
Jameson
