Risk deactivation
My account is at risk deactivation. What can I do to avoid it?
3 replies
Seller_nRFmxiQg4EGrw
We need more info. Why is it at risk?
If it's something like ODR, and your account is still working but you're getting a warning, then you just need to wait and make sure you do everything perfectly so as to not make things worse.
If it's a different issue, post your notice so that we can help.
LeviDylan_Amazon
Hello @Seller_r4b1WzN3AVck2,
Thank you for posting here on the Forums.
My account is at risk deactivation. What can I do to avoid it?
I see that you have concerns with your account that is at-risk of deactivation and you would like some guidance on how to avoid it.
As @Seller_nRFmxiQg4EGrw has mentioned, we will need to learn more details in order to guide you the best. Can you share why your account is at-risk? You can share any related performance notifications you received about the issue or case log ID's created, so we can take a look. When sharing any notifications, please ensure you have removed your personal information first.
I look forward to learning more and assisting you from here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_2oBheVvFqJw45
Hi Levi,
I hope you can help.
I got this:
"Your account is at risk of deactivation
A critical event has occurred with your account that has caused it to be at risk of deactivation"
Order Defect Rate
Fulfilled by: Seller
Fulfilled by: Seller
Target: under 1%
4.23%
We have returnless refund activated and there's this 1 customer abusing it. He even left a negative feedback encouraging customers to send empty return boxes for us. Is this what is affecting us?
What should we do?
